06 Dec 12-06
Network Connectivity Restored
We’re back online!
Here’s what we got back from our network provider:
Greetings,
Sorry for all the questions, I wanted to make sure it was a hardware problem and not a configuration problem.
I simply reset your network switch, it seems as though the power cable came loose, I reattached the cable
and afixed it to the switch. Your server is back up responding to ping and ssh.
It took FOUR HOURS for them to figure that out.
FOUR HOURS.
Needless to say, this has been as completely unacceptable for us as we are sure it has been for you.
JadedPixel will be relocating our server farm to a new provider in the very near future. Stay tuned for further updates.
Comments
December 06, 2006 07:45PM EST
Wow. Maybe they’re staffed by Bill & Ted …
December 06, 2006 07:45PM EST
cough bullshit. cough
Mind if we know the name of the company so we can boycott them?
December 06, 2006 07:45PM EST
Silver lining: My monitoring service works!
December 06, 2006 07:45PM EST
Looks like its Layered Technologies Inc. ( http://www.layeredtech.com )
December 06, 2006 07:45PM EST
Power cord? 4 hours? That’s bush-league.
December 06, 2006 07:45PM EST
That’s unacceptable!
What kind of compensation are they offering to make up for this?
How many stores? 4 hours, that’s some lost revenue.
December 06, 2006 07:45PM EST
Media Temple, grid-server. Job done. It rocks, they rock.
http://www.mediatemple.net/webhosting/gs/
December 06, 2006 07:45PM EST
Hey, Scott, Tobi, Daniel, Cody and Paul:
I know the perfect solution for you guys.. I have a friend that works with the largest managed DNS provider and I know they can help. Please shoot me an email so I can give you the info….
Peter!
December 06, 2006 07:45PM EST
I second that Mediatemple request
December 06, 2006 07:45PM EST
We are in talks with media temple as well as some other similar sized hosting companies. Grid server falls short of our requirements by a large margin however. Shopify has a pretty sizable server-farm as right now and we need room to grow.
December 06, 2006 07:45PM EST
Tobi, I wasn’t aware you guys were looking for a new hosting company, the company I was refering too was NeuStar Ultra Services, they do just managed DNS.
December 06, 2006 07:45PM EST
“… we need room to grow.”
Perhaps have a look at TextDrive’s Accelerator Hosting, looks quite tempting. They’d also have an open ear for a deeper conversation, I think.
December 06, 2006 07:45PM EST
Guess who we had dinner with last night ;)