Back to Job Listings

Customer Success Guru (Remote)

Kitchener-Waterloo

You: “Shopify? Hiring in Kitchener/Waterloo?”

Simply put, we want more great people to work with us. This means our Guru {support} team is extending our olive branch to K/W (and surrounding area). Yes, we’re looking for remote Gurus in your ‘hood.

You: “Wait, gooo-roooo? What's that - what happened to customer service?”

Here’s how we define a Shopify Guru:

Gurus are masters of the online store. Ecstatic for ecommerce, super stoked for sales, resourceful and relatable.

As a Guru in or around Kitchener/Waterloo, you’ll help Shopify customers get their online shops up and running. And with over 100,000 stores and counting – we need great Gurus!

You: “Sounds cool… So what kind of person are you looking for?”
  • You’re good with people and you enjoy customer service
  • You’re an Internet know-it-all and have experience working on cloud-based platforms.
  • You are resourceful and self-motivated
  • Your rapper name would be MC Grammar
  • You’ve got thick skin and can type like nobody’s business
  • You’ve had a customer service role in the past
  • You’re a poet and you know it*
    {* not actually necessary}
You: “Weird, it’s like you already know me. How does the job work?”
  • You’re going to be taking phone calls, doing chats and sending emails to shop owners to help them be successful using Shopify.
  • Expect 40 hours/week.
  • Work remotely! Coffee Shop, Patio, the comfort of your dreamy sofa so long as you have a DSL or Cable internet connection.
  • You’ll have constant contact with your team lead to make sure you’re on the right track.
  • Vacation? Yeah, we’re flexible about that too.
  • You’ll also get perks like a MacBook Air and a fitness allowance.
You: “Okay, so where do I sign up?”
  • You know that cover letter you’ve been working on? Burn it. We want something that shows us who you really are.
  • Tell us why working remote from Kitchener/Waterloo is perfect for you.
  • Play around with a Shopify store setup first. Tell us what your experience was like. Also, if you were to add your resume info into a store, we think that's pretty cool.

Guru Stories from Shopify on Vimeo.

Basic Information
Upload Your Resume
Experience
Add additional
Optional Links
Closing Thoughts?
Prove you are human
Something went wrong. Please try again later.
Sorry, please try entering the above Captcha again.
Apply now

Or, know someone who would be a perfect fit? Let them know!

Share on Twitter Share on Facebook
Back to Job Listings

Thank you

Your application has been submitted and we will get in touch with you with the next steps