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Customer Success Guru (Remote)


You: “Shopify? Hiring in Kitchener/Waterloo?”

Simply put, we want more great people to work with us. This means our Guru {support} team is extending our olive branch to K/W (and surrounding area). Yes, we’re looking for remote Gurus in your ‘hood.

You: “Wait, gooo-roooo? What's that - what happened to customer service?”

Here’s how we define a Shopify Guru:

Gurus are masters of the online store. Ecstatic for ecommerce, super stoked for sales, resourceful and relatable.

As a Guru in or around Kitchener/Waterloo, you’ll help Shopify customers get their online shops up and running. And with over 100,000 stores and counting – we need great Gurus!

You: “Sounds cool… So what kind of person are you looking for?”
  • You’re good with people and you enjoy customer service
  • You’re an Internet know-it-all and have experience working on cloud-based platforms.
  • You are resourceful and self-motivated
  • Your rapper name would be MC Grammar
  • You’ve got thick skin and can type like nobody’s business
  • You’ve had a customer service role in the past
  • You’re a poet and you know it*
    {* not actually necessary}
You: “Weird, it’s like you already know me. How does the job work?”
  • You’re going to be taking phone calls, doing chats and sending emails to shop owners to help them be successful using Shopify.
  • Expect 40 hours/week.
  • Work remotely! Coffee Shop, Patio, the comfort of your dreamy sofa so long as you have a DSL or Cable internet connection.
  • You’ll have constant contact with your team lead to make sure you’re on the right track.
  • Vacation? Yeah, we’re flexible about that too.
  • You’ll also get perks like a MacBook Air and a fitness allowance.
You: “Okay, so where do I sign up?”
  • You know that cover letter you’ve been working on? Burn it. We want something that shows us who you really are.
  • Tell us why working remote from Kitchener/Waterloo is perfect for you.
  • Play around with a Shopify store setup first. Tell us what your experience was like. Also, if you were to add your resume info into a store, we think that's pretty cool.

Guru Stories from Shopify on Vimeo.

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