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Guru (Remote)

Victoria, British Columbia

Check out one of our newest hub cities for our Guru Remote Team. We're coming for you Victoria as our search continues to the West cost. We're looking for incredible people to join the ranks of some of the best in customer support.

To give some more insight to what we're looking for, one of the Shopify Gurus, Mackenzie, asked a few people on the team for the qualities we'd like in our next great hires.

"Resourcefulness is important. You won't always know the answer to something but you'll need to be creative enough to find it or learn it.” says Sarah, Guru Team Lead.

“Being great with people is essential,” says Overnight Ecommerce Guru, Sami. “Anyone that applies will have to eat, sleep and breathe customer service."

“Thick skin – that’s something we cannot compromise on” says Justin, Guru Team Lead.

“Excellent grammar and lightening fast typing skills. We’re looking for a Jedi of the information age,” says Todd, Ecommerce Guru.

Next, Mackenzie went on to find out how people on the team described the Guru role and what can be expected.

“As a Guru in or around Victoria, you’ll help Shopify customers get their online shops up and running. Everything from marketing to apps, subscriptions to POS, getting paid and increasing your SEO. Nothing is off limits.” says Greg, Ecommerce Guru.

"Working in the Guru role you'll be taking phone calls, handling chats and communicating via email with shop owners on the Shopify platform. The work hours are flexible, expecting between 20-40 each week." mentioned Areez, Support Architect.

"Remote Gurus will be able to work from wherever they want, as long as they’re connected to the Internet" says Jen, Guru Remote Team Lead.

“We like to treat our employees well, so the job will come with some perks like a fitness allowance and a shiny new Macbook Air. We also really encourage entrepreneurship so we will give you an allowance towards starting your own business," says Theresa, Head Guru. "We're also really flexible about vacation."

Here's how to score an interview:

  • For cover letters, we’re not looking for that same-old drab text. Tell us who you really are.
  • Play around on a Shopify 14 day free trial, see what you come up with! If someone were to set up a store with their resume, that would be pretty cool.
  • Fill in the info below, we'll get back to everyone who applies.

Guru Stories from Shopify on Vimeo.

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