Sysadmin

How a Potato Saved Shopify's Internet

Picture this scenario:  You’ve watched your workplace grow from thirty people to over sixty in just nine months.  Business is booming, but your connection to the internet has reached a crisis point.  Your lines can’t handle the traffic and your router can’t cope with the load.  Developers are having to…

So You Think You Can Ops?

Or: How does one stand out from amongst a crowd of operations candidates? This question, in one form or another, has been posed to or around me numerous times over the past few months. It is fresh in my mind because, as it happens, Shopify is presently looking to hire…

Session hijacking protection

There’s been a lot of talk in the past few weeks about “Firesheep”, a new program that lets users hijack other users’ accounts on many different websites. But there’s no need to worry about your Shopify account — we’ve taken steps to ensure your account can’t be hijacked and your…

Shopify's path to Rails 3

The TL;DR version Shopify recently upgraded to Rails 3! We saw minor improvements in overall response times but what we’re most happy with is the new API – it means we get to write cleaner code and get features out faster. However, this upgrade wasn’t trivial – as one of…

Outage Report

Last night an outage occurred with Shopify’s asset server that was not detected by our monitoring setup. Our monitoring normally notifies 3 staff members via SMS within minutes of any technical issues. Unfortunately this issue went undetected and therefore none of our admins were notified. This led to the extended…

Issues Resolved

At approximately 7:45 Eastern time on Sunday March 22nd the myshopify.com server cluster experienced a Distributed Denial of Service attack (DDoS) causing our main firewall to become extremely slow. This slowness prevented our other backup firewalls from taking over. This attack resulted in the entirety of Shopify.com becoming unavailable. We…

Shopify problems (Resolved)

Shopify is experiencing issues right now. Please go to Shopify's Twitter page for updates. We are working to restore the service as quickly as possible, please stand by. Update:Resolved

System Admin

Do you love servers? We have an open position for a senior system administrator to join our team.

Shopify DNS Service Fully Restored

I’m happy to announce that DNS service for the shopify.com, myshopify.com and jadedpixel.com domains has been fully migrated to our new DNS hosting provider, www.easydns.com EasyDNS operates a redundant, geographically-distributed DNS server network, with specific measures in place to mitigate DDoS (distributed denial of service) attacks like the attack that…

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