We’re back online!
Here’s what we got back from our network provider:
Greetings, Sorry for all the questions, I wanted to make sure it was a hardware problem and not a configuration problem. I simply reset your network switch, it seems as though the power cable came loose, I reattached the cable and afixed it to the switch. Your server is back up responding to ping and ssh.
It took FOUR HOURS for them to figure that out.
Needless to say, this has been as completely unacceptable for us as we are sure it has been for you.
JadedPixel will be relocating our server farm to a new provider in the very near future. Stay tuned for further updates.