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Lead Production Engineer, Restricted Infrastructure and Stacks (Remote, Americas - Eastern Time Zone)

  • Canada
  • Engineering & Development

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for 2 million merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

Are you interested in the complex problems of creating and maintaining scalable, secure infrastructure in the cloud? Do you want to influence infrastructure at a global scale and bring security by design to a platform that touches millions of people every day? Are you inspired by the pursuit of operational excellence and energized by being part of a team learning from you and alongside you? 

The Restricted Infrastructure and Stacks team is dedicated to maintaining, improving, and growing the infrastructure on which sensitive workloads processed by our compliant applications reside. We’re a security-focused team working with several different stakeholders to ensure our compliance environments exceed regulatory and industry standards.   

We set the standard for secure and compliant infrastructure at a global scale, addressing a spectrum of challenging problems in a supportive team environment that fuels the professional growth of each individual. From daily operational issues to refactoring Infrastructure as Code to assisting application developers, Restricted Infrastructure and Stacks does it all.  

We are looking for a Lead Production Engineer with a solid understanding of cloud infrastructure architecture, comfortable working at several levels of the technology stack, fosters a culture of mentorship and collaboration with the team. You'll use your expertise and passion to multiply the overall output of the team. As a technical leader, you'll guide the technical design and get hands on to drive the team's vision to its implementation.

You’ll solve day-to-day problems to keep our systems running and the developers using our platform productive, removing toil and investing in team productivity as we evolve. You will improve and scale the platform, integrating new technologies and supporting expanded security and compliance objectives. You will collaborate with engineers in other teams to anticipate future issues, and craft creative, cross-disciplinary solutions to complex problems.  

Qualifications

Please note this role is fully remote within the Americas, however you must be based within the Eastern time zone / UTC - 5 ⏰

Required skills and experience:

  • Hands-on experience with Infrastructure as Code, understanding its paradigms and practices (we use Terraform and Chef).
  • Comfort navigating through multiple programming languages, digging deep in the stack, and using cloud infrastructure.
  • Demonstrated track record and expert knowledge in at least one of the following technologies: Kubernetes, GCP, Docker, MySQL. Willingness to learn other technologies and Shopify internal tools. 
  • Security aware with ability to articulate tradeoffs between security and other design goals. 
  • Proven experience with mentorship and guiding teammates level up their craft and technical skills. 
  • Constant learner with proven ability to independently seek solutions to problems, and anticipate problems to come. You identify opportunities for continuous improvement to reduce technical debt, waste and toil.  
  • Comfort working independently and asynchronously with teammates across multiple time zones.
  • Expectation to be part of an on-call rotation.
  • Documenting work products as part of daily work, and prioritizes clear recording of technical information. 

Relevant experience:

  • Deep experience with a major cloud platform (e.g. GCP, AWS, Azure).
  • Database administration (MySQL preferred).
  • Containerization, orchestration, and (in particular) implementation through Kubernetes. 
  • Knowledge of the fundamentals of security (ex. crypto, certificates, keypairs, hashes, authentication) and compliance (such as SOX and PCI).  
  • Experience with compliance processes and addressing auditor concerns.  
  • Understanding of networking fundamentals: DNS, firewalls, VPNs, network protocols, etc.  
  • Familiarity with development of substantial systems with modern programming practices - TDD, CI/CD, pair programming, source code management using Git  (Preferred languages: Ruby, Go).  
  • Software testing skills to determine what requires testing, and improve test processes efficiency and repeatability. 
  • Familiarity with observability and resiliency tools for monitoring, logging, maintainability, and deployability (e.g.  Splunk, Grafana, DataDog, OpenTelemetry). 

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. 

Closing date: Monday Jan 30 at 11:59 pm ET. Successful candidates can expect to hear back from us within two weeks of closing date.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory

2014-2016

  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev

2017-2019

  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager

2020-2022

  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.

First things first

We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below:

It looks like you might not be a great fit for Shopify at this time- while we encourge everyone to apply, we are looking for someone who can meet all these criteria.

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Experience

Are you hoping to relocate?

Do you require visa assistance?

To better understand your career ambitions, please identify the engineering discipline you are most interested in from the below options:

Do you have experience mentoring teams of developers in a work setting?

Have you participated in systems design and architectural decision-making?

Shopify - Voluntary Candidate Diversity Survey

At Shopify, diversity is an organizational imperative and we strive for all employees to feel included, valued, heard. Our mission is to make commerce better for everyone and our goal is to ensure that we include everyone across all dimensions of diversity in bringing that mission to life. As you enter our interviewing process, we invite you to complete this optional survey to help us evaluate our diversity and belonging efforts at Shopify.

You do not have to answer these questions, and it will in no way affect your job application. The personal information requested by these questions is purely voluntary and will not be linked to your name or job application.

If you have any questions about the collection or use of this information, please contact inclusion@shopify.com

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