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Senior Program Operations Manager, Partner Governance

  • Global
  • Legal and Finance

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

The Partner Governance team enables the growth of a healthy, and competitive Partner ecosystem.  As Shopify continues to grow, expand its geographical footprint and develop new product offerings, avenues for fraud and policy violations constantly evolve. Our job is to stay ahead of both existing and emerging trends.  This role focuses on building & optimizing workflows, processes and tooling to protect our merchants from harm, automating safety of our ecosystem, ensuring that we are using the least resource intensive way to solve problems & maximizing our team's impact through better collaboration with product teams. 

We’re looking to add an experienced Senior Program Operations Manager to our team who will be responsible for the following: 

  • Championing large-scale, complex projects involving multiple stakeholders 
  • Managing a feedback loop with our product, engineering, and legal teams to identify risks and working with them to build mitigations into our product, policies and processes.
  • Identifying opportunities and potential solutions for automation and process simplification 
  • Creating frameworks and policies in support of building a safe and secure Ecosystem 
  • Building and maintaining internal and external program knowledge management materials 

Qualifications

  • A demonstrated track record of leading complex, multi-disciplinary projects from start to finish with a focus on fraud prevention, policy enforcement and/or anti-abuse.
  • Strong business acumen and the ability to gather context quickly, connect the dots between strategic business goals and program objectives, and highlight new opportunities for future scale.
  • Communication: Excellent oral and written communication skills including the ability to communicate up, down, and across to both technical and non-technical audiences. 
  • Proven ability to create alignment across highly cross-functional stakeholders and teams with different priorities and focuses.
  • Exceptional program and project management skills that include starting and landing projects, measuring their impact and documenting the process
  • Excellent networking skills and love for nurturing relationships 

Bonus experience

  • PMP or other relevant certification

All your information will be kept confidential according to EEO guidelines.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory

2014-2016

  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev

2017-2019

  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager

2020-2022

  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.

First things first

We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below:

It looks like you might not be a great fit for Shopify at this time- while we encourge everyone to apply, we are looking for someone who can meet all these criteria.

Application

Personal Information

Experience

Have you lead a project within the fraud prevention, policy enforcement and/or anti-abuse space?