Opportunity is not evenly distributed. Shopify puts independence
within reach for anyone with a dream to start a business. Since
2006, we’ve grown to over 10,000 employees and generated over $496
billion in sales for millions of merchants in 175 countries. Every 28
seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as
much as it transforms your own. This is putting the power of the few
in the hands of the many, is a future with more voices rather than
fewer, and is creating more choices instead of an elite option.
Moving at our pace brings a lot of change, complexity, and
ambiguity—and a little bit of chaos. Shopifolk thrive on that and are
comfortable being uncomfortable. That means Shopify is not the right
place for everyone.
Before you apply, consider if you can:
Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work
About the role
As a Solutions Engineer, you help break down technical barriers to enable our sales and partners team to show high growth, high volume, and complex merchants how they can accelerate the growth of their business with Shopify.
Requirements for the role:
At least 5 years of experience in B2B pre-sales/solutions engineering
An expert on Shopify and regional specific commerce applications, ecosystems, and integrations
Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
A desire to learn, master and teach our growing enterprise customers, partner agencies, and internal teams
Familiarity with version control systems
Familiarity with web APIs, middleware development, and front end development
Native or fluent in Japanese & English
Your responsibilities will include:
Providing support to our sales and partner teams through various channels
Working to help advise merchants (including their development partners) on technical solutions for the best business success on the platform.
Creating customized product demos and proof of concepts for use live or recorded virtual client demonstrations
Exploring creative ways to develop on the platform and answering inquiries about our APIs
Mentor and coach the sales team on technical aspects of Shopify
Be an advocate/trusted advisor for the merchant always by bringing your insights and knowledge to our product teams
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no
background in programming or computer science. He’s now a
Director of Engineering. Spanning 10 jobs on 7 teams in 9 years,
Ben’s Shopify career path has twisted and turned as he’s worked
relentlessly to pursue a career as an engineer and adapted to
the pace of change—all fuelled by personal and professional
Ben’s growth trajectory
A support advisor for 2 years
Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
Eventually became a software dev
Helped launch first finance product for merchants
Became senior dev and launched new support contact centre
Led a team as a dev manager
Scaled a team from 4 to 60+ as a senior dev manager
Became Director for Support and CX Engineering
We hire people, not resumes. If you think you’re right for the role, apply now.
We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below: