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Senior Solutions Engineer

  • Asia
  • Sales and Account Management

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

As a Senior Solutions Engineer, you help break down technical barriers to enable our sales and partners team to show high growth, high volume, and complex merchants how they can accelerate the growth of their business with Shopify.

While we would prefer a candidate to be based in Singapore, this is a remote position available within APAC (AU,NZ,JP,SG) and will support merchants and our business growth in South East Asia and wider APAC. You will have the opportunity to engage directly with our merchants, their technical teams and our established partners to have high level ‘solutions-focused’ discussions around the Shopify platform.

This position will report into the APAC Solutions Engineering Lead.

Qualifications

Requirements for the role:

  • At least 5 years of experience in B2B pre-sales solutions engineering

  • An expert on Shopify and regional specific commerce applications, ecosystems, and integrations

  • Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on

  • A desire to learn, master and teach our growing enterprise customers, partner agencies, and internal teams

  • Familiarity with version control systems

  • Familiarity with web APIs, middleware development, and front end development

  • Native or fluent in English, Mandarin a big plus.

Your responsibilities will include:

  • Providing support to our sales and partner teams through various channels

  • Working to help advise merchants (including their development partners) on technical solutions for the best business success on the platform. 

  • Creating customized product demos and proof of concepts for use live or recorded virtual client demonstrations

  • Exploring creative ways to develop on the platform and answering inquiries about our APIs

  • Mentor and coach the sales team on technical aspects of Shopify

  • Be an advocate/trusted advisor for the merchant always by bringing your insights and knowledge to our product teams

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory

2014-2016

  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev

2017-2019

  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager

2020-2022

  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.

First things first

We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below:

It looks like you might not be a great fit for Shopify at this time- while we encourge everyone to apply, we are looking for someone who can meet all these criteria.

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