Shopify Careers

Account Executives - Cross Sell

  • London, United Kingdom
  • Sales and Account Management

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

Are you ready to take your sales career to the next level? We are seeking exceptional Account Executives to join our team and help our existing Shopify merchants across EMEA grow and scale their revenue. 

As an Account Executive, you will have the opportunity to work with a range of innovative products, including our enterprise eCommerce platform and a suite of financial services, to help merchants achieve their business goals and succeed in the competitive market.

  • Drive cross-sell revenue by engaging with existing Shopify merchants across EMEA, understanding their needs, and recommending the right solutions to help them grow.
  • Actively manage the sales process, from positioning and presenting our Shopify platform and additional products to closing deals and achieving sales targets.
  • Proactively manage your assigned book of business, prioritizing accounts and reaching out to merchants to build and foster strong relationships.
  • Collaborate with decision-makers and key influencers across multiple industries, successfully managing stakeholders both internally and externally.
  • Build and maintain a book of business through outbound activities, such as cold calling, email outreach, and social media engagement, while also handling inbound leads.
  • Effectively manage the sales cycle, ensuring a seamless experience for customers from initial contact to closing deals.
  • Stay up to date with industry trends and be a commerce subject-matter expert, providing valuable insights to merchants on how to 10x their business.
  • Utilize sales forecasting methodologies and key metrics to track progress and identify areas for improvement.
  • Demonstrate a solution-oriented mindset, creatively solving complex problems to keep sales on track.
  • Thrive in a fast-paced and ever-changing environment, embracing change and adapting quickly to new situations.


  • Previous experience in SaaS/Technology sales, with a focus on upselling/cross-selling to existing customers.
  • Proven track record of overachievement in a fast-paced, high-growth sales environment.
  • Strong commerce subject-matter expertise, understanding unique business needs and guiding merchants towards success.
  • Customer-focused mindset, consistently delivering exceptional service and building long-lasting relationships.
  • Results-driven with a growth mindset, continuously seeking sales opportunities and meeting performance metrics.
  • Familiarity with sales forecasting methodologies and ability to deploy key metrics for success.
  • Self-starter with the ability to work independently in a fast-paced and ambiguous environment.
  • Excellent problem-solving skills, finding creative solutions to keep sales on track.
  • Embrace change and thrive in an ever-evolving industry and company.
  • Outstanding communication skills, both written and verbal, adapting to different audiences.
  • Knowledge of Salesforce CRM is preferred, but not essential.
  • Based in the United Kingdom or Ireland
  • Fluent in English with native fluency in Italian, Spanish, or German.

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. And remember, we want to know what you're really interested in building and why you want to build it at Shopify, so please give us as much detail on this as you'd like in the answers on the next page. 👍 📖

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

We hire people, not resumes. If you think you’re right for the role, apply now.