Back Office Support Analyst for CN market (Remote, Singapore)

Job post summary
Location Asia
Team Business Operations

About the role

The Business Management function sits in the center of the APAC organization, with a mission to create clarity and connectivity for teams across APAC and also into our global partners. Shopify works Digital by Design (DxD) so our teams of Shopifolk are all remote, coming together at regular intervals to build relationships and our team culture. Our day-to-day work is done leveraging technology to stay connected, informed, and effective.

The Back Office Support Analyst is a new role in the Business Management team. Shopify is constantly assessing and adapting to the complexities of operating as a global business in many markets and continually working to find better ways to serve our merchants. Shopify will be creating a new team that will operate as a support function to our market and merchant facing a team in certain markets - Sales, Merchant Success, and Partner Managers. This team will help to create visibility and efficiency for the team on the ground and support with business insights, enabling partner managers and facilitating the sales process.

This Back Office Support Analyst will be a close business partner for the Country Manager, Sales team, Merchant Success, and Partner Managers on the ground in China. Working as part of a small team, they will provide timely support on systems like SalesForce, be able to pull data and reports from tools such as Tableau or Gong, and ensure that the team has the right level of internal context to do their role.

The ability to understand the B2B / enterprise sales process and pre-empt the information and tools needed by the team on the ground will be an advantage.

This role will be based out of Singapore and the applicant should have the right to work in Singapore.

Qualifications

  • At least 2 years of experience in supporting a sales team with the provision of data and business insights

  • Conversational level Chinese(Mandarin)

  • Experience of working with commercial teams in China would be a plus

  • Strong working knowledge of Sales Force and familiarity with systems like Tableau and Google Suite (Sheets, Docs, Slides)

  • Ability to synthesise available information and consume, interpret and present data points

  • Fast learning for other platforms and systems

  • Proactive

  • Good at building relationships in a remote environment

  • Mandarin language skills will be an advantage

  • Comfortable working with ambiguity and a changing landscape - this is part of a new team and things may change as the team develops

  • Passion for rolling up your sleeves and being resourceful to get shit done

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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