About the role
Closing date: Saturday, August 31st, 2019 at 4pm EST.
The Customer Success Guru role challenges and supports you, so that you can help empower entrepreneurs around the world through live chats, phone calls, and emails. Working remotely allows you to join a growing tech company, without relocating. Although we’re spread across various countries and timezones, it doesn’t feel like it. We’ve invested in small teams, so you have the personal connections and tools to thrive in your role here. After all, we help businesses thrive and grow, so we want you too as well!
A few more details:
We keep it real - It’s not just tech support, but people support. It won’t always be easy, but if you're resourceful, ask questions, and enjoy having genuine human conversations, you may have just found your dream team.
We’re business coaches - We don’t just solve problems, we help businesses grow and thrive. Our team doesn’t do pushy sales, but we do strive for needs based sales solutions to help merchants get on the right Shopify plan to scale their business and succeed.
We’re lifestyle focused - Day-to-day you’ll get to do fulfilling work, support entrepreneurs, and make a real impact.
We’re forever learners - We are obsessed with personal development, growing and never settle of mediocrity. We’ll support you to achieve your goals, learn new skills, and level up.
We work together - We may not be in the same cities, but we work like we are. We leverage our unique backgrounds to empower each other and foster a community where all people can feel a sense of belonging. We’ve invested in small remote teams and strong communication tools to ensure you have the resources to succeed in your role at Shopify --- no matter what city you are in!
You’ll get to:
- Have a huge impact on merchant businesses and lives.
- Solve problems.
- Learn how to run your own store first hand.
- Teach people about the platform.
- Interact with entrepreneurs from all over the world.
- Be yourself.
You'll need to (in no particular order):
- Must be legally eligible to work in Canada and you currently live in Canada.
- Be bilingual in Danish and English, able to provide verbal and written support in both languages.
- Be proficient with technology.
- Be comfortable working from home.
- Care about the details.
- Be a good communicator.
- Have strong reading & writing skills.
- Be an active listener.
- Be able to work under pressure.
- Be empathetic.
- Have a stable internet connection.
It'd be great if you have, but not necessary:
- A background or interest in business, marketing, retail, or sales.
- Ran or had exposure to running a business or being an entrepreneur.
- Previous experience working in technical support in an SaaS or equally software-driven environment.
Here's how to apply:
Step #1: Please send us your most up to date resume & include your cover letter in the ‘additional info’ section explaining why you want to be a Guru. Address your cover letter to Jolly Green Giant.
Step #2: Complete the technical scenario question in your own words as though you are explaining this to someone who does not know how.
Step #3: Last, but certainly not least, have a blast diving into the ‘Getting To Know You’ questions on the next page by clicking Apply Now. Be authentic, honest and enthusiastic! We want to get to know you :)
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
If we'd like to move you to the next phase of the interview process, we'll be inviting you to our Life Story interview to get to know you for 30 minutes. If you are selected to move forward to the second phase of the interview process, you will receive an email asking you to book a date and time to complete the Gauntlet interview where you'll be required to jump into a role-playing exercise with one of our team members from our Talent Growth team. We highly recommend if you receive an invite to interview at Shopify that you sign-up for a free 14-day trial and create an online store to familiarize yourself with the platform as preparation for the Gauntlet.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
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