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Data Reliability Engineer, Data Platform (Remote, APAC)

  • Asia
  • Data Science & Engineering

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for 2 million merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

Our Data Platform Engineering group builds and maintains the platform that delivers accessible data to power decision-making at Shopify for over a million merchants. We’re hiring high-impact developers for our Reliability group:

  • The Reliability group operates the data platform efficiently in a consistent and reliable manner. They are reliability engineers that build tools and infrastructure with other teams within the  Data Platform to leverage and encourage consistency. They champion reliability across shared platform infrastructure. Think DevOps for Data.

  • Data reliability engineers ensure that data flows through the platform on time and as expected. They ensure data services are performing according to service level objectives, that all systems have service level indicators, and if those systems fall below their objectives, recovery is swift. 


This is a remote position available in Australia, Japan and Singapore

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Qualifications

While our teams value specialized skills, they've also got a lot in common. We're looking for a(n): 

  • High-energy self-starter with experience and passion for data and big data scale processing. You enjoy working in fast-paced environments and love making an impact. 

  • Exceptional communicator with the ability to translate technical concepts into easy to understand language for our stakeholders. 

  • Excitement for working with a remote team; you value collaborating on problems, asking questions, delivering feedback, and supporting others in their goals whether they are in your vicinity or entire cities apart.

  • Solid software backend engineer: experienced in building and maintaining systems at scale with reliability metrics as a default.


A Senior Data Reliability Engineer at Shopify typically has 5-7 years of experience in one or more of the following areas:

  • Working with deployments of distributed query and compute engines (Spark, Flink, Druid, Trino/PrestoDB)

  • Familiarity with modern Big-Data storage technologies (Iceberg, Hudi, Delta)

  • Experience with troubleshooting Spark / YARN clusters on the cloud. 

  • Strong programming fundamentals, ideally in a variety of languages (Java, Scala, Python, Go)

  • Measuring query latencies, resource allocation and management, and data lake performance (Presto, SQL)

  • Experience with cloud infrastructure (Google Cloud, Kubernetes, Terraform)

  • An understanding of operational toil, observability, performance, and scalability

  • Familiarity with incident response and management tools like PagerDuty

  • Kubernetes certifications (CKA/CKAD) are a plus

  • If you don’t know all this stuff, don’t worry, we’ll teach you!


#Senior Software Developer- Distributed Systems #Senior Software Developer- Data Engineering #Senior Data App Developer #Senior Data Reliability Engineer #Senior Software Developer- Reliability #SRE #DevOps #Data Infrastructure #Reliability Engineer  

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory

2014-2016

  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev

2017-2019

  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager

2020-2022

  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.

First things first

We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below:

It looks like you might not be a great fit for Shopify at this time- while we encourge everyone to apply, we are looking for someone who can meet all these criteria.

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Shopify - Voluntary Candidate Diversity Survey

At Shopify, diversity is an organizational imperative and we strive for all employees to feel included, valued, heard. Our mission is to make commerce better for everyone and our goal is to ensure that we include everyone across all dimensions of diversity in bringing that mission to life. As you enter our interviewing process, we invite you to complete this optional survey to help us evaluate our diversity and belonging efforts at Shopify.

You do not have to answer these questions, and it will in no way affect your job application. The personal information requested by these questions is purely voluntary and will not be linked to your name or job application.

If you have any questions about the collection or use of this information, please contact inclusion@shopify.com

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