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Deployment Engineer

6 River Systems (6RS) is a Shopify (SHOP) company leading the way to faster fulfillment. E-commerce has changed the world and our solutions power winning warehouses of the future. We’re revolutionizing warehouse automation with collaborative mobile robots driven by artificial intelligence and advanced cloud-based software.

As a Deployment Engineer at 6RS, you will lead implementations of mobile robots and software to improve warehouse operations with customers. This is an opportunity to represent 6 River Systems as the primary contact onsite. In this new position, you will: 

  • Lead Implementations at customer sites and address challenging problems to launch fleets of autonomous mobile robots
  • Partner with the Customer Teams by communicating with warehouse managers, executive sponsors, and technical leads to achieve milestones and address challenging problems - our goal is for each new customer to become a raving fan of 6RS technology  
  • Train New Customers, answer questions, and address uncertainty to ensure satisfaction with new technology
  • Test and Validate integrations with customer systems while onsite
  • Review Metrics to ensure success and continuous improvement

 

We're looking for a Deployment Engineer with technical knowledge and a customer-focused mindset. To succeed in this new position, you will need: 

  • Customer-focused approach and commitment to ensuring customer success with new technology
  • Ability to communicate with customer teams, including project leaders, warehouse managers, and warehouse associates
  • Ability to address unexpected challenges - solving problems, navigating through uncertainty, and remaining calm under pressure when leading implementations at customer sites
  • Experience working with and troubleshooting electro-mechanical systems 
  • Familiarity with Linux and the ability to write scripts to automate tasks
  • Familiarity with databases and the ability to write and edit SQL queries 
  • General knowledge of VPNs, firewalls, and routers
  • Curiosity and interest in learning about new technologies 

Deployment Engineers travel frequently (more than 75% of the time) to be onsite with customers during implementation projects. These implementations typically last 4-5 weeks and the most complex implementations require additional time onsite.

All your information will be kept confidential according to EEO guidelines.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.