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Digital Creative Director

  • Americas
  • UX and Design

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for 2 million merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

  • Website and UX design: You’ll lead the creation of highly interactive, original microsites, as well as landing pages that exist within our primary website. Skills include visual design, interaction design, UX best practices, accessibility, internationalization.

  • Brand and visual design development: You’ll lead a team in creating compelling and unique visual identities for Shopify initiatives and campaigns. These creative wrappers may be applied across website design, marketing campaigns, video production, events, and other owned and paid channels.

  • Assemble, guide, and mentor ephemeral teams of cross-functional Marketing UX disciplines (design, content, development, production, video).

  • Own and evolve the user experiences of our digital marketing properties and campaigns through your craft leadership, team management, and operational excellence.

  • Champion, evolve, and build upon Shopify’s brand foundations and design standards.

  • Collaborate with Shopify leadership on goals, prioritization, and operating models.

  • Partner with cross-functional team leaders to drive program strategies and approaches.

  • Build upon and advocate for the Marketing UX discipline and vision.

Qualifications

  • Portfolio that demonstrates strong brand instincts, digital excellence, versatility, and point of view

  • Experience building and managing high-performing multidisciplinary design and/or marketing creative teams

  • Leadership background and experience in tech, startup, marketing creative, and/or eCommerce industries (bonus points: B2B or product marketing experience)

  • Highly proficient with design/prototyping/creative tools (i.e. Figma, Adobe CC)

  • Deep knowledge and understanding of digital best practices, UX/UI design standards and patterns

  • Knowledge and understanding of HTML and CSS

  • Strong ability to think in scale and impact, from short-term to long-term and from high-level strategy choices to day-to-day execution

  • High levels of user empathy, social acumen, and self-accountability

#LI-LS2 #LI-Remote

All your information will be kept confidential according to EEO guidelines.

 

Thank you so much for your interest in Shopify! Shopify has gifted us with a Holiday Shutdown period, from December 24th through to January 2nd inclusive. The Talent team will start reviewing applications upon our return on January 3rd, 2023. In the meantime, please check out our career site for more information and we will see you in the new year!Wishing you all the best! Happy Holidays!

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory

2014-2016

  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev

2017-2019

  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager

2020-2022

  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.

First things first

We want to ensure you’re the type of person who will thrive here so we can move you quickly through our hiring process. Before completing the job application, please check all the statements that apply to you below:

It looks like you might not be a great fit for Shopify at this time- while we encourge everyone to apply, we are looking for someone who can meet all these criteria.

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Shopify - Voluntary Candidate Diversity Survey

At Shopify, diversity is an organizational imperative and we strive for all employees to feel included, valued, heard. Our mission is to make commerce better for everyone and our goal is to ensure that we include everyone across all dimensions of diversity in bringing that mission to life. As you enter our interviewing process, we invite you to complete this optional survey to help us evaluate our diversity and belonging efforts at Shopify.

You do not have to answer these questions, and it will in no way affect your job application. The personal information requested by these questions is purely voluntary and will not be linked to your name or job application.

If you have any questions about the collection or use of this information, please contact inclusion@shopify.com

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