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Email Deliverability Specialist

Job post summary
Locations
Specialty Engineering and Development

About the role

Are you looking for an opportunity to work on planet-scale infrastructure? Do you want your work to impact thousands of developers and millions of customers? Do you genuinely enjoy tackling complex problems, and learning through experimentation? Shopify Production Engineering is all this and more.

The notifications platform team mission is to provide our engineers with a solid notification infrastructure, that is reliable, observable and scalable. You will work with product teams making sure they have access to the right notifications primitives and that they are able to self-diagnose and correct most issues. You will help ensure notifications sent from our merchants to their customers end up in the inbox, and that merchants can easily tell phishing emails from legitimate emails from Shopify.

Responsibilities:

  • Ensure inbox deliverability for various types of messages, including transactional messages, promotional messages, and notifications
  • Continually audit and propose improvements to our IP strategy
  • Investigate, diagnose and remediate deliverability issues by working with customers, internal teams, ISPs, and anti-spam vendors
  • Monitor and improve the reputation of our sending infrastructure
  • Mitigate blacklist issues at reputable anti-spam vendors in a timely manner
  • Work with product management and engineering to optimize product features for deliverability and compliance including MTA configuration changes
  • Advise and help manage the relationship with 3rd party email deliverability providers

Relevant experience for the role:

  • An expert on all things email reputation and deliverability
  • Knowledge of basic programming and general linux administration

Familiarity with Splunk, Ruby, Rails, Golang and Kubernetes will help you hit the ground running. If some of this tech is new to you, that's OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

Our teams are distributed both in-office in Canada (Ottawa, Toronto, Montreal, and Waterloo) and remotely across Canada, the US, and Europe. We have a great Mobility team that tailors individual relocation and immigration packages to best support your move.

We know that applying to a new role takes a lot of work and we truly value your time. We’re looking forward to reading your application.

Closing date: December 2nd at 4pm EDT

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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