Engineering Program Manager - Merchant Services, Retail (Remote, North America or Europe)

Engineering Program Manager - Merchant Services, Retail (Remote, North America or Europe)

Shopify's Merchant Services Product team is focused on developing Shopify's 1st party applications and building our next generation of products and services. The Operations team is in its infancy within Merchant Services and enables the development of our product vision while driving execution capability and impact. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify can combine the impact of giants with the speed of a startup. This is where Program Management plays a critical role in accelerating our efforts to deliver on our strategic priorities.

This is what you'll be doing:

  • Own program planning, oversight and coordination functions.  Drive, coordinate and track high priority initiatives with cross discipline teams or external partners across Merchant Services and Shopify

  • Communicate and provide transparency into program status to the executive and senior leadership team while tracking progress toward milestones 

  • Work in a collaborative environment with highly technical individuals and teams, with stakeholders that are versed in data and engineering practices and principles

  • Connect and bring teams together working on multiple project streams while ensuring overarching program alignment  

  • Analyze engineering systems to identify dependencies between sub-systems and teams so that teams are fast and effective

  • Manage critical program opportunities and risks, issues, dependencies and scope changes, escalate and partner with teams to triage and resolve 

  • Pull together and manage multiple projects and respective teams; all requiring input from multiple areas within the company and 3rd parties

  • Build and develop relationships with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities/risks to Product Leadership

  • Ensure Programs/projects are delivered on-time, within scope and continuously identify areas of opportunity to improve overall execution capability across R&D

  • Oversee and manage the definition of program/project scope with teams to ensure technical feasibility.

What we want you to bring to the table:

  • Proven track record of quickly ramping onto new programs and going technically deep to understand Program objectives and requirements

  • Ability to ramp up on tech stack, dive deep and drive design, development and delivery of tech solutions

  • Strong management and people skills adept at managing through influence paired with a passion for technical understanding and context

  • Cross functional stakeholder management - experience identifying and establishing when to bring the right teams and people together to focus on the right content. 

  • Self driven - you're proactive and able to navigate through ambiguity and complexity within a fast paced environment to bring clarity to stakeholders

  • Experience building, developing and managing highly effective program management tools and cadences

  • Ability to gather and integrate important information, distill and synthesize requirements to summarize program impacts and opportunities

  • Ability to understand tech jargons, architecture and drive pros/cons  and feasibility of tech solutions. Is a clear technology champion

  • Ability to successfully drive complex negotiations with diverse stakeholders

  • Excellent communication and presentation skills both in written and verbal form to both technical and non-technical audiences; Ability to inspire confidence in product, engineering and leadership teams.


OK, are you excited to apply?  Awesome.  We know that applying to a new role takes a lot of work and we truly value your time. 

A couple of final notes:

As one of the last steps in the application process, you're going to see a space where you can write a Message to the Hiring Manager.  Here's what we'd love to hear about.

Ideally, for this role, we're looking for someone who's worked in the Retail space.  If you've got that experience, tell us about a Retail program that you managed, and its strategic importance to the company.  No Retail experience?  No worries.  Tell us about another strategic program that you've managed.

Also, if you're going to write an application letter, please address it to Marina.  If you send something to "the Hiring Manager" or "Dear Sir or Madam", we're going to have to assume your level of care and attention to detail is a little lacking, and who wants that!

Finally, we look forward to reviewing your application!

This posting will close on Monday, Oct 10, 2022 at 11:59PM EDT.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.