Enterprise Solutions Engineer, US East

Job post summary
Location Americas
Team Sales and Account Management

About the role

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping power commerce for companies like Bombast, UNTUCKit, Chubbies and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in …

As a Solutions Engineer, you’ll help clarify technical complexities and enable our sales and partners teams in the US East region to demonstrate how high-volume merchants can accelerate the growth of their business with Shopify Plus. 

Shopify is a remote-first environment. Candidates can be based out of New York, Chicago, Georgia, Florida, Pennsylvania, New Hampshire, Vermont, Michigan, Ohio, Delaware and Canada!

 

Qualifications

Requirements for the role:

  • Experience in presales solutions engineering or IT consulting. Experience in eCommerce platforms, technologies and store implementations is a big plus.

  • Solid understanding of Cloud-based technologies and SaaS fundamentals

  • Deep understanding of technical strategy as it relates to operating and growing commerce businesses.

  • Hands-on skills of Frontend Web development (HTML, JavaScript, CSS, Liquid).

  • Strong API knowledge (REST and GraphQL) for enterprise integrations.

  • Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on

  • A great video conference presence with confidence handling executive-level conversations

You'll be working on things like: 

  • Working to help vet and close deals from a technical requirements perspective for both our Enterprise Sales team and development partners/agencies

  • Engaging with enterprise clients through requirements discovery and strategic consulting sessions

  • Creating customized product demos and proof of concepts for use during on-site or virtual client demonstrations

  • Becoming an expert on Shopify’s application ecosystem and integrations

  • Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends

  • Mentoring and coaching the sales team on technical aspects of Shopify Plus

Bonus experience:

  • ECommerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B)
     
  • Familiarity with version control systems (e.g., Github) 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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