Head of Communications, EMEA

Job post summary
Location EMEA
Team Marketing and Growth

About the role

As senior lead on Shopify's communications team, you will lead and build in-market teams across our key markets in Europe, while collaborating and working closely with a global team based in North America. You will oversee corporate and product communications, brand reputation, thought leadership, and executive positioning in these regions.
The ideal candidate will bring deep media relations and storytelling experience in a product-led / tech organization. They will understand the power of traditional media, but experiment with and be excited by new storytelling opportunities and content formats. In short, they know what it means to be relevant and innovative in a rapidly changing media landscape. 


  • Build Shopify's brand awareness as the entrepreneurship company through strategic public relations in European markets including the UK, Germany, France, and others

  • Devise, execute, analyze, and report on comprehensive targeted communications campaigns for your regions

  • Work closely with the global communications team, as well as in-country and marketing teams to brainstorm unique story angles, localize global campaigns and provide a strong strategic POV on learnings from local markets

  • Work closely with our Europe revenue team senior stakeholders, country managers and product teams to identify, plan, and execute communications activities to support product launches, partnerships and overall business objectives

  • Conceptualize and implement fresh campaigns, partnerships, and other news-driving initiatives to develop unique story angles 

  • Collaborate with and manage agency partners to ensure best-in-class deliverables  and work cross-functionally across various internal teams including product, marketing, brand, and others

  • Train and provide strategic direction to company executives and spokespeople for media interviews, presentations, events and more

  • Manage and further build team of direct reports as well as multiple in-market agencies

  • Ensure communications are consistent and leverage all opportunities to move Shopify's brand forward


  • 12 years of experience in product and corporate communications with a track record of success in driving coverage across top-tier media European-market outlets

  • Experience working with senior-level execs and developing thought leadership platforms

  • Experience managing and leading a team 

  • Thrives on change, able to work in a fast-paced environment and quick to adapt and pivot as required

  • Creative storyteller, able to see opportunities where they may not be obvious; tapped into all things tech/commerce

  • Ability to operate autonomously, able to get shit done with little supervision

  • Proactive communicator, regularly sharing insights, updates, and progress 

  • High standard for excellence, pushing yourself, your team, and our partners to deliver best in class work

It would be nice if you had experience:

  • Launching businesses and brands in news markets

  • Handling tech product PR or communications at a tech company

  • Developing communications around events

  • Working at management level at an agency with tech clients experience

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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