Manager, Technology Enablement, Revenue Technology & Operations (Remote, Americas)

Job post summary
Location Canada
Team Business Operations

About the role

The Global Revenue Technology & Operations team is looking for a Manager, Technology Enablement to own change management, delivery, knowledge management, and training for our revenue technology (eg. Salesforce, Marketo, internally built, etc). The right candidate will be able to use creative approaches to ensure that the rest of Shopify understands how to use the tools and technology at their disposal to meet their objectives. They will also lead and mentor a growing team of specialists to build a highly effective enablement function. This role will impact thousands of Shopify employees across the globe

Qualifications

  • Proven leadership experience to mentor and develop a team of high performers.

  • 6+ years of experience in any technology enablement, change management, program delivery, knowledge management, instructional design, or training programs. 

  • Be the champion to advocate the importance of enablement and conduct campaigns to drive excitement and enthusiasm across Shopify

  • Deep experience in delivering global-scale change and training programs

  • Excellent people skills to build relationships with stakeholders and work with many different perspectives to achieve shared success.

  • Experience with training around Revenue Technology (e.g. Salesforce, Marketo, Salesloft, etc).

  • Practical experience with instructional design best practices.

  • Familiarity with LevelJump, Walkme, GURU, etc.

  • Strong documentation and communication skills

  • Adept at design thinking and user experience principles

  • Outside of the box thinker who sees opportunity in obstacles and possibilities in challenges

  • A “losing is not an option” attitude and willing to come up with creative, unconventional, and unique solutions to achieve goals

And if you had these things on top of the above, we really (really) want to hear from you:

  • PROSCI certification or other change management related certifications

  • Experience with SQL

  • Direct Experience with Salesforce & Marketo 

  • Experience with technical writing

  • Familiarity with the field of Psychophysics 

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We also know that applying for a new role can be both exciting and time-consuming, and we truly appreciate your effort. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying. Craig Handy is the hiring manager and he is looking forward to reviewing your application. 

Closing date: January 21, 2022 at 11:59pm EDT. Successful candidates can expect to hear back from us by January 31, 2022 at 5pm EDT.

#LI-IE1 #LI-REMOTE

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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