Merchant Solutions Lead
Shopify is the world’s fastest growing commerce platform and we have no plans to slow down. We are looking to expand our Shopify Capital & Shopify Payments Operations Team (Merchant Solutions) to maintain Shopify's excellent reputation for delivering world-class online commerce. This team is responsible for the day-to-day operations and sustainable growth of our payments services, merchant cash advances, and other merchant solutions products.
Build a high performing, merchant focused team that increases adoption rates of Shopify Payments, Capital, Shopify Shipping, and other merchant solutions products.
You'll be working on:
- Driving outcome based results based on the team’s goals.
- Defining the vision, outcomes, scope, timelines and resources needed to ship results.
- Coaching and growing individual solutions specialists on the team.
- Collaborating closely with Product, R&D, Finance, Support, and Data, teams to make better decisions around product adoption rates, tools, and merchant focused product roadmaps.
- Hold yourself, team, and stakeholders accountable to deadlines and commitments.
- Building trust with your direct reports, your lead, and other teams across Shopify.
You will need to have:
- Experience working in lending, payments processing, payments risk, or finance, with a focus on SMB.
- Having built and lead high performing teams.
- Track record of customer centric, long term, and high impact decision making.
- Ability to multi-task, work under pressure, meet deadlines, and thrive in a fast-moving work environment.
- Experience and track record in setting, meeting, and beating target goals.
Nice to have experience:
- Leading a team in a lending, payments processing, payments risk, or finance world, with a focus on SMB.
- With CRM, Salesforce team management
- With SQL Report building / Data Viz reporting
- Running a methodology that builds an engaged high performance team
Rather than a standard long form cover letter, you'll have an opportunity after you hit apply, to answer a couple of scenarios.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
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