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Merchant Solutions Lead

Ottawa

Shopify is the world’s fastest growing commerce platform and we have no plans to slow down. We are looking to expand our Shopify Capital & Shopify Payments Operations Team (Merchant Solutions) to maintain Shopify's excellent reputation for delivering world-class online commerce. This team is responsible for the day-to-day operations and sustainable growth of our payments services, merchant cash advances, and other merchant solutions products.

The Goal:

Build a high performing, merchant focused team that increases adoption rates of Shopify Payments, Capital, Shopify Shipping, and other merchant solutions products.

You'll be working on:

  • Driving outcome based results based on the team’s goals.
  • Defining the vision, outcomes, scope, timelines and resources needed to ship results.
  • Coaching and growing individual solutions specialists on the team.
  • Collaborating closely with Product, R&D, Finance, Support, and Data, teams to make better decisions around product adoption rates, tools, and merchant focused product roadmaps. 
  • Hold yourself, team, and stakeholders accountable to deadlines and commitments.
  • Building trust with your direct reports, your lead, and other teams across Shopify.

You will need to have:

  • Experience working in lending, payments processing, payments risk, or finance, with a focus on SMB.
  • Having built and lead high performing teams.
  • Track record of customer centric, long term, and high impact decision making.
  • Ability to multi-task, work under pressure, meet deadlines, and thrive in a fast-moving work environment.
  • Experience and track record in setting, meeting, and beating target goals.

Nice to have experience:

  • Leading a team in a lending, payments processing, payments risk, or finance world, with a focus on SMB.
  • With CRM, Salesforce team management
  • With SQL Report building / Data Viz reporting
  • Running a methodology that builds an engaged high performance team

Rather than a standard long form cover letter, you'll have an opportunity after you hit apply, to answer a couple of scenarios.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Apply now

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