Operations Manager - Harrisburg, PA

Job post summary
Location Harrisburg, United States
(Non-remote)
Team Business Operations

About the role

We are currently looking for an Operations Manager to join our  team. If you’ve run a 3PL or warehousing facility from an Operations standpoint, know how to spot inefficiencies and can use your interpersonal skills to improve the way things are run, we want to hear from you.

Ultimately, you’re Shopify’s eyes and ears in our partner facility, which means you’ll have three main areas of interest:

  • Merchants: Be merchant-obsessed and keep them ecstatic about SFN by understanding their shipping/fulfillment goals and then translating that to the facility.  We have facilities all over the country, so you’ll be part of a team of Ops Managers who are dedicated to helping merchants of all sizes tackle the black box of fulfillment.

  • The facility: Make it better. You’ll use your past experience to identify how this facility can do things differently and better. You’ll use your interpersonal skills to do that in a way that makes the team excited to be part of the journey.

  • Shopify: Drive positive change. You’re onsite. Our development teams are in Canada. Your job here is to influence change on a network-level. How can we develop a better product in Canada for everyone, based on what you’re seeing.

#LI-KR1

Qualifications

Responsibilities:

  • Create strong relationships with our merchants and facility owners

  • Onboard them into the Shopify Fulfillment Network and hold their hand through this process

  • Point out areas for improvement, including opportunities for product adoption and implementing new Shopify features

  • Triage technical issues to Shopify’s escalated Support teams

  • Work with internal Shopify teams to advocate for merchant and facility needs and requests

  • Demonstrate an in depth understanding of industry trends

  • Elevate the overall merchant experience

Relevant experience for the role:

  • Customer success, client management, or relevant industry experience. You should be merchant-focused in all that you do.

  • Experience in a senior operations-type role within a 3PL or Warehouse facility

  • Experience in various warehouse functions (i.e. inbound, outbound, returns, VAS, etc)

  • Data driven approach to managing operations performance

  • Excellent verbal and written communication skills, and a relentless attention to detail

  • Experience working with multiple stakeholders. Relationship management is your secret weapon.

  • Understanding of ecommerce best practices. You'll be the merchant's main point of contact for all big-picture support.

  • Knowledge of the ecommerce ecosystem. There are many moving parts and you need to see how they fit together.

Bonus experience:

  • Experience running your own business. You know what it means to be an entrepreneur and can share your learnings with our merchants.

  • Exposure to fulfillment industry best practices (Barcoding, EDI, system integrations, etc.)

 

!! IMPORTANT !! 

Please answer the Challenge question in the "Message to the Hiring Manager" section of the application to be considered

Briefly discuss a time when you developed and implemented an innovation (operational or technical). How did you make things better and/or what problem did you solve?

 

Closing date: July 23 ET - EOD

Candidates can expect to hear back within 2 weeks from closing.

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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