Partner Engagement Manager
- Business Development
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
Across the Australian & New Zealand ecommerce space, Shopify has built a strong community of agency partners & ecommerce experts. By engaging & activating within our community, we have been able to maximise the growth opportunities for all our Partners.
As a Partner Engagement Manager, you will be responsible for activating, managing and delivering Partner facing content across a portfolio of digital agency partners including freelancers & consultants, small & medium sized practices through to some of the region’s largest Agencies.
You will be critical to supporting our agency partners — they are an integral part of the Shopify Partner Program and your work will help make our partners successful. You’ll work on business development planning, product enablement and co-marketing initiatives for your partners. You will also conduct research to target, recruit and onboard new partners. Part of the role will require you to help partners achieve their business goals whilst keeping them on track to meet our program requirements, delivery standards and make strategic decisions as to each partner's status in our program.
Real talk: being a member of a fast-moving team doing cutting edge work in a hyper growth environment is not always easy. That said, being pushed to the top of your game with smart, dedicated and highly-engaged colleagues and partners is incredibly fulfilling and a great catalyst for personal growth.
You'll be working on things like:
Creating and executing business plans to develop the region.
Researching prospective ecommerce agencies across Australia & New Zealand for potential new partners.
Be able to understand and communicate the competitive strengths of each assigned partner.
Recruit and educate prospective partners.
Assist with training and onboarding new partners and new employees of each partner.
Ownership of Partner Engagement calendar (events, enablement sessions, meetups, webinars)
Work directly with other PM's to identify & qualify the best attendees / audience for the all Shopify lead initiatives
Work directly with Partner Marketing to maximise impact of Global content.
Work directly with regional Partner teams to leverage & share content.
Run quarterly acceleration program for new partners / new partner teams.
Work alongside our internal teams (sales, marketing, technical services, support, enablement).
Create a joint value proposition for each partner and identify who the relevant audience is.
Work with marketing to identify opportunities for campaigns, co-marketing, case studies and events that increase partner pipeline & drive sales leads.
Propose potential business deals by discovering and exploring opportunities with existing partners.
Speak and attend events to evangelise Shopify to prospective partners and merchants.
Need to have's:
5 years experience in enterprise ecommerce, digital agencies or partnerships.
Able to manage multiple stakeholders including global & regional teams.
Ability to work under pressure.
Can work well as part of a team and as an individual contributor.
Proven experience working in a fast paced environment where you’ve had to roll up your sleeves.
You excel at establishing and growing mutually beneficial business relationships
You know how digital agencies operate.
You're keen to help people keep their promises and aren't afraid to enforce the rules. Be comfortable saying no.
Exceptional organisational & communication skills.
Please address your cover letter to Jono.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
Please note that this role is open to applicants across both Australia and New Zealand
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Ben’s growth trajectory
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- Led a team as a dev manager
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering