Partnership Manager, Cross-Border Shipping (Remote, Americas)

Job post summary
Location Americas
Team Partnerships and Business Development

About the role

We’ve never intended to build our product alone; accelerating product through our platform is a core part of our strategy and strength. Shopify is a better product for merchants because of our partnerships and our partner ecosystem. We believe that quote: if you want to go fast, go alone. If you want to go far, go together. With that in mind, we’re looking to hire a Partnerships Manager to drive product partnerships for our cross-border shipping transactions. Learn more here: https://www.shopify.com/cross-border 

As a key member of the growing transactions partnerships team, you’ll directly manage engagements with crossborder partners, advancing our product over the long term and helping create advantage for our merchants. You’ll become an expert on Shopify’s strategy, and align our goals with those of your partner. Partner Managers need to excel at cross-functional work, as you’ll interact heavily with product, engineering, design, finance, support, and marketing teams, and be able to create meaningful relationships with brand new partners quickly. We value creative thinkers, driven, collaborative, and action-oriented individuals. You will be working on a variety of functions such as: product development, program management, operations, commercial and legal, engineering, business development, relationship management, partner enablement. 

This is what you will be doing day to day:

  • Support the strategic objectives and interests of Shopify’s product teams on a global basis and further these objectives through partnership

  • Play an influential leading role in the development of Shopify’s cross-border native & app ecosystem partners including but not limited to partner evaluation and selection, API services development scope, partner qualification program development, and ongoing scoping and prioritization of services to support partners and merchants. 

  • Serve as partner advocate inside Shopify to drive requirements and product direction hand-in-hand with product and engineering teams to meet Shopify and partners’ goals to successfully launch robust partner product platforms that serve many merchant segments. 

  • Manages the integration of our strategic partners, as it relates to international shipping products and compliance.

  • Gather partner feedback and requests, evaluate and work with product and eng to prioritize as needed. 

  • Contribute to growing the partnership over time by nurturing a long-term relationship, fostering a deep understanding of partner objectives and values, and being laser-focused on KPIs

  • Develop infrastructure, operational efficiencies and continuous improvement for various projects across multiple teams at Shopify, to make sure Shopify merchants have a coherent shipping experience, across all our Shipping products, particularly for cross-border compliance.

  • Work with partners to ideate on or explore product integrations and/or develop new business models, securing buy-in from cross-functional stakeholders and leadership, internally and externally

  • Negotiate deals with one or more strategic partners both locally and globally

  • Identify new partnership opportunities that have high potential to drive new merchants to Shopify 

  • Lead discussion amongst cross functional teams within Shopify including Product, Engineering, Marketing, Support, Legal, and Finance to execute on various opportunities that impact the success of merchants

Qualifications

  • Owning a cross-functional program: Proven ability to build and shape a program in its infancy

  • Relationship management: You can interact with diverse technical and non-technical groups with the ability to hold people accountable

  • Growth mindset: You’re agile, resourceful, and willing to continuously challenge yourself to learn and grow. 

  • Understanding blinds spots: Identifying and escalating risks across dozens of projects to Product & Commercial Leadership.

  • Ability to thrive in a constantly changing environment

  • A plus if logistics / supply chain industry knowledge

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We also know that applying for a new role can be both exciting and time-consuming, and we truly appreciate your effort. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying. Lucile Baker is the hiring manager and she is looking forward to reviewing your application and cover letter. 

Closing date: December 7th at 11:59pm EDT. Successful candidates can expect to hear back from us by January 4th at 5pm EDT.

#LI-IE1 #LI-REMOTE

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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