Shopify Careers

Pricing Analyst

  • London, United Kingdom
  • Sales and Account Management

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:
  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

At Shopify we are working towards our mission of making commerce better for everyone and empowering entrepreneurship, everywhere.

This Pricing role plays a critical function in that mission, operating at the intersection of product, sales, and finance to unlock value and product adoption for our mid-market and enterprise merchants.

Our objective is to ensure we are building and operationalizing the best commercial pricing experience for merchants on Shopify, while ensuring profitability across the product line.

We’re looking for someone to join our team and deliver on tactical pricing, and operational initiatives impacting Shopify Payments and other Merchant Service products, specifically within the EMEA market. Shopify Payments is currently available in 21+ countries and processed over $100B in GPV in 2022. This is a unique opportunity to make financial decisions that directly impact large merchants, their business success, and Shopify’s bottom line. 


  • Conduct regular reviews of client pricing rates, evaluating market trends and benchmarking against competitors to ensure accuracy and competitiveness
  • Collaborate with sales, product, and finance teams to develop and implement appropriate pricing strategies that support business goals and enhance profitability
  • Analyze complex pricing data and provide recommendations based on your findings
  • Prepare and provide detailed reports on pricing trends, historical performance, and rate structure analysis to executive stakeholders 
  • Analyzing, understanding and explaining how market cost trends are impacting merchants' processing costs, and Shopify profitability to senior Sales and Merchant success teams
  • Maintaining and improving tools and resources associated with the rate review process.
  • Proactively identify  pricing optimization opportunities and work cross functionally with finance, operations, marketing, sales and merchant success to execute


  • Understanding of the payments industry, (credit card networks, digital and in-person payments, EMEA local payment methods, etc), market trends, and regulatory environment is preferred
  • Experience in pricing, rate analysis, or a similar role, preferably in the payment industry
  • Strong attention to detail and accuracy in handling numerical data
  • Proficient in Excel/Google Sheets for financial analysis
  • Analytical thinker with a solutions-oriented mindset 
  • Strong communication, negotiation, and conflict resolution skills as well as ability to build cross-functional relationships in a remote-first environment
  • The ability to make nuanced decisions in fast paced environment
  • Strong organizational and time management skills with the ability to prioritize and handle multiple tasks
  • A proactive approach and ability to take initiative, working both independently and as part of a team

The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.

Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.

Ben Cox
Director, Support & CX Engineering

Ben’s growth trajectory


  • A support advisor for 2 years
  • Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
  • Eventually became a software dev


  • Helped launch first finance product for merchants
  • Became senior dev and launched new support contact centre
  • Led a team as a dev manager


  • Scaled a team from 4 to 60+ as a senior dev manager
  • Became Director for Support and CX Engineering

We hire people, not resumes. If you think you’re right for the role, apply now.