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Privacy Analyst

Job post summary
Specialty Legal and Finance

About the role

Shopify is the world’s fastest growing commerce platform, with no plans to slow down, powering over 1 million stores in more than 175 different countries. Our mission within the Legal Team is to work behind the scenes to help Shopify make commerce better for everyone.  We must be able to apply our knowledge and experience in order to protect Shopify’s interests in a way that allows our business to stay agile and competitive. 

About the team

Shopify’s Privacy & Intellectual Property Team is a small but growing part of our broader Legal Team (though this is not a legal role!), tasked with working closely with senior management and Shopify’s brilliant R&D teams to address and mitigate legal risks relating to Shopify’s products and data.  In particular, we are responsible for managing Shopify’s privacy and data protection program, building Shopify’s IP portfolio, and managing disputes, regulatory inquiries, and litigation relating to either privacy or intellectual property.   

About You

Are you a privacy analyst or a consultant ready for a new challenge?  Do you have experience translating between technical and non-technical folks? Can you patiently explain to relatives what the cloud is? Maybe you’re a tech geek and are looking for an opportunity to break into a new and constantly evolving field.  Shopify is looking for a Privacy Analyst to help​ ​us to build​ our ​global​ ​privacy​ ​program​ ​from​ ​the​ ​ground​ ​up,​ ​focusing​ ​on​ ​compliance​ ​with​ ​PIPEDA,​ ​CCPA, GDPR, and​ ​US​ ​privacy​ ​laws​ ​and​ ​regulations.​ ​​You don’t need to be a legal expert - we will train you on our processes. ​While it will help if you ​have some​ ​basic​ ​experience​ ​with​ ​privacy,​ ​we’re​ ​more interested​ ​in​ ​your​ ​personality​ ​and​ ​work​ ​ethic as long as you have an interest in learning.​ ​​ ​Work​ ​hard,​ ​think​ ​big-picture,​ ​own​ ​your​ ​area,​ ​and you​ ​will​ ​fit​ ​right​ ​in. 

We’re looking for​ ​an​ ​independent​ ​go-getter​ ​who​ ​thrives​ ​without​ ​someone standing​ ​over​ ​their​ ​shoulder.​ ​​​We’re also looking for an excellent communicator who can speak comfortably with anyone from a small mom-and-pop shop with no technical or privacy experience to an international law enforcement agency that is demanding information as part of an important investigation.

Your​ ​primary​ ​responsibilities​ ​will​ ​be​ ​to​ ​help​ ​build​ and ​run​ ​Shopify’s​ subpoena​ ​and​ ​government​ ​access​ ​process,​ ​to be a point of contact for merchants and internal stakeholders at Shopify for their privacy questions, and to manage our privacy training program.​ ​You​ ​will​ ​help​ ​the​ ​entire organization​ ​grow​, ​while​ ​understanding​ ​and​ ​safeguarding​ ​the​ ​privacy​ ​rights​ ​of​ ​individuals​ ​who interact​ ​with​ ​Shopify​ ​or​ ​its​ ​products.​ ​​ ​This​ ​role​ ​will​ ​be​ ​located​ ​in​ ​our​ ​Ottawa office or remotely in Ireland.

Some of what will keep you engaged:

  • Responding to and providing information where appropriate to subpoenas, court orders, and law enforcement or regulatory requests for information about merchants, their buyers, our partners, or others whose information we process
  • Responding to questions from merchants, consumers, law enforcement, and regulators about our privacy practices
  • Responding to requests from individuals regarding their rights over their personal information
  • Building relationships with key stakeholders to make sure that our answers, and any information we produce, is comprehensive and accurate
  • Overseeing the implementation of our privacy training program

A few things you will need:

  • The​ ​ability​ ​to​ ​prioritize​ ​and​ ​handle​ ​multiple​ ​projects/initiatives​ ​simultaneously​ ​and complete​ ​them​ ​in​ ​a​ ​timely​ ​manner,​ ​with​ ​minimal​ ​supervision.​ ​​You​ ​need​ ​to​ ​be​ ​a self-starter​ ​who​ ​thrives​ ​without​ ​regular​ ​oversight as your​ ​lead​ may ​be​ ​remote,​ ​and you​ ​should​ ​be​ ​comfortable​ ​with​ ​that
  • An​ ​exceptional​ ​ability​ ​to​ ​communicate​ ​verbally​ ​and​ ​in​ ​writing​ ​with​ ​a​ ​wide​ ​variety​ ​of audiences​ ​about​ ​extremely​ ​complex​ ​technologies​ ​and​ ​legal​ ​requirements,​ ​using plain​ ​language​ ​and​ ​no​ ​hand​ ​waving.​ ​You​ ​should​ ​be​ ​able​ ​to​ ​ask​ ​incisive questions,​ ​and​ ​more​ ​importantly,​ ​clarifying​ ​follow-up​ ​questions. You should also not be fazed communicating with law enforcement, government authorities, heated merchants, or other external parties under stressful circumstances
  • The​ ​ability​ ​to​ ​build​ ​and​ ​maintain​ ​strong​ ​relationships​ ​with​ ​a​ ​variety​ ​of​ ​teams.​​​ ​You​ ​will​ ​need​ ​to​ ​be​ ​able​ ​to​ ​gain​ ​the​ ​trust​ ​of​ ​a​ ​wide​ ​range​ ​of​ ​folks​ ​at Shopify,​ ​to​ ​speak​ ​to​ ​each​ ​team​ ​“in​ ​their​ ​language”,​ ​and​ ​to​ make them ​feel​ ​comfortable​ ​enough​ ​to​ ​reach​ ​out​ ​when things​ ​go​ ​wrong 
  • A​ ​desire​ ​to​ ​work​ ​on​ ​an​ ​agile,​ ​pragmatic​ ​team.​ ​​ ​This​ ​is​ ​​not​ ​​“compliance”​ work. You will​ ​​not​​ ​just​ ​be​ ​sending​ ​people​ ​paperwork​ ​and​ ​rubber​ ​stamping​ ​that​ ​paperwork. This​ ​is​ ​a​ ​risk​ ​management​ ​role,​ ​and​ ​you​ ​will​ ​need​ ​to​ ​be​ ​comfortable​ ​providing pragmatic​ responses

Bonus points if you have:

  • Knowledge of or a demonstrated interest in privacy laws. A CIPM or CIPP certification will be helpful
  • Experience working with or a background in technology (since you will often be asked questions about obscure technical details)
  • An appreciation for Halloween, Karaoke and Trivia night. (The Legal Team takes our Halloween costume contest very seriously)

If this role sounds like it’s right up your alley, please consider applying! Please include a cover letter and address it to Lisa Hartman. In your cover letter, please include a paragraph on a privacy issue in the news that has caught your attention recently and what it might mean for Shopify.

Please note that this posting will close on January 27th, 2020 at 4pm EDT.

Experience​ ​comes​ ​in​ ​many​ ​forms,​ ​many​ ​skills​ ​are​ ​transferable,​ ​and​ ​passion​ ​goes​ ​a​ ​long​ ​way.​ ​If​ ​your experience​ ​is​ ​​this​ ​close​​ ​to​ ​what​ ​we’re​ ​looking​ ​for,​ ​consider​ ​applying.​ ​We​ ​know​ ​that​ ​diversity​ ​of thought​ ​makes​ ​for​ ​the​ ​best​ ​problem-solving​ ​and​ ​creative​ ​thinking,​ ​which​ ​is​ ​why​ ​we're​ ​dedicated​ ​to adding​ ​new​ ​perspectives​ ​to​ ​the​ ​team​ ​and​ ​encourage​ ​everyone​ ​to​ ​apply. 

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