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Retail Ambassador

Job post summary
Specialty Sales and Account Management
Team Sales

About the role

Shopify knows that Retail isn’t dead, but it is changing and Shopify is at the forefront of that change. Our growing team of Retail Ambassadors work in close partnership with our Retail Solutions Engineers to help merchants develop their in-person commerce strategies — whether that is starting or expanding their brick & mortar operations or assisting them to do a temporary retail pop-up. We are retail obsessed and our primary goal is to see our merchants succeed!

We are looking for motivated candidates that are not afraid to take chances and make mistakes in the effort to create something brand new. If you are someone who has a passion for helping and empowering brands to be successful and thrive through this retail transition, this is the job for you.

You'll love this job if you:

  • Have a passion for retail
  • Love talking to people, understanding their unique business needs, and showing them how to 10X their business
  • Are ready to help create and build a company within a company
  • Love trying new things, iterating, and then diving in again — all at a lightning fast pace
  • Can’t wait to seize the opportunity to work at an amazing, innovative, and rapidly growing company

You'll be working on things like:

  • Creating a new way to sell to retail businesses around the world
  • Speaking with passionate entrepreneurs looking for new solutions for their business
  • Being creative and finding innovative ways for merchants to interact with their shoppers IRL (In Real Life)
  • Shaping the future of offline commerce!

Requirements for the role:

  • Experience working in a retail environment
  • Self-directed and solutions-oriented
  • High energy and have a wicked work ethic - late sleepers need not apply
  • Insatiably curious and love talking to people about their businesses


  • Sales training/experience
  • Sense of adventure and an entrepreneurial spirit
  • Understand and appreciate a unique shopping experience

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application!

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