Retail Launch Consultant (UK)

Job post summary
Location EMEA
Team Sales and Account Management

About the role

Shopify Retail is an emerging division within Shopify, building the software and hardware that powers retail shops and in-person sellers. Our innovative products are changing the way in-person commerce is done, and our team is writing a new chapter in Shopify’s growth story. We’re merchant obsessed and driven in our goal to see entrepreneurs and brands succeed. 

Our growing EMEA Retail Launch Consultants Team (also known as Launch Engineers globally) work with established and emerging retail brands as they begin working with Shopify Retail. Our mission is to help merchants through their launch journey, from their initial commitment to using Shopify Point of Sale (POS) all the way to getting those first customer purchases.

As a dedicated accountability partner to these merchants, you will work directly with retailers and their partners to provide resources and guidance to help them successfully launch with Shopify POS. This role is primarily a technical consultant with deep product expertise, and also parts account management and project management. As a subject matter expert on the Shopify Retail platform (POS, online, mobile, hardware), you’ll help to educate and share retail commerce best practice with merchants. Once a merchant is comfortable with their retail stack and using Shopify POS, you'll transition them to working directly with our Retail Support Team. 

Shopify Retail is preparing for hyper-growth in Europe, and we’re looking for people who want to share their experience to help us move faster.

Responsibilities:

  • Become a subject matter expert on the Shopify Retail platform (POS, online, mobile, hardware) and the Partner & App Ecosystem 

  • Ensure a fast, easy and satisfying onboarding experience for new merchants using Shopify POS; meeting monthly key performance indicators

  • Act as a primary point of contact for merchants to lead them from kick-off to making their first transactions. This will involve scoping and building a launch plan, and leveraging resources and teams to provide the best merchant experience 

  • Build and lead tailored Retail training sessions, utilising resources and webinars, designed for business owners all the way to store staff

  • Become an expert generalist across the expanding Shopify platform and ecosystem; like Shopify Plus where we are making enterprise commerce simple

  • Share learnings and best practices with the rest of the Launch Team, constantly iterating and improving the merchant experience and internal processes

  • Note: If some of the technology and concepts are new to you, that’s OK! We know not everyone will come in fully familiar, and we provide support to learn on the job in an environment that encourages personal development

Qualifications

  • Native/bilingual or full professional proficiency in English

  • Passion for commerce and delivering an exceptional customer experience

  • Deep commerce knowledge in UK

  • Project management and agile mindset. This is not a true project management role, but does share some skills with it, especially managing expectations and creating alignment. In some cases you'll be reviewing formal project outlines from merchants to confirm requirements for successful onboarding

  • Experience managing multiple accounts simultaneously

  • Strong verbal and written communication skills with an ability to clearly articulate problems, solutions and ideas, and comfortable with public speaking and facilitating training

  • Proficient with technology; ability and willingness to learn and explain Shopify POS, and retail-focused third-party applications from Shopify’s App Store

  • Strong problem-solving skills with an ability to work effectively under pressure to short timelines

  • Comfortable working from home in a company where everyone is a remote worker

  • Growth mindset that thrives on change in a dynamic environment

  • Curious mind for how things work, what purpose they serve, and why they exist

  • Affinity for helping and teaching others; including merchants, partners and colleagues

  • Deep desire for self improvement and exploring how you can become your best future self, and how that can create impact at Shopify

Bonus experience:

  • First-hand experience onboarding merchants onto retail POS systems

  • Native/bilingual or full professional proficiency in one or more of these languages: German, French, Italian, Spanish, Dutch, Portuguese, Danish, Swedish, Norwegian, Finnish

  • Understanding of commerce best practices, including how to migrate merchants from other platforms

  • Experience working with Enterprise SaaS Applications

  • Understanding of technical strategy as it relates to operating and growing a commerce business

  • Running your own business. You know what it means to be an entrepreneur, and can empathise and share your learnings with our merchants

  • Building Shopify shops, either for yourself or clients

  • Experience working in an application ecosystem and integrating 3rd party technologies into the Shopify platform

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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