Revenue Operations Lead, Incentive Compensation
TELECOMMUTEAmericas- Business Operations
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
The Revenue Operations team is seeking a highly motivated and experienced Incentive Compensation Lead to lead our sales incentive compensation programs as a senior IC (individual contributor). The ideal candidate will have a strong understanding of sales compensation strategies, excellent analytical skills, and the ability to collaborate effectively with cross-functional teams.
In this role, you will:
- Design, develop, and implement sales incentive compensation programs that align with the company's sales strategy and goals.
- Analyze sales performance data and provide insights to drive improvements in sales productivity, profitability, and merchant satisfaction.
- Collaborate with Sales, Finance, HR, and other cross-functional teams to ensure alignment on sales compensation strategy, plan design, and implementation.
- Monitor and ensure compliance with all legal and regulatory requirements related to sales compensation programs.
- Develop and maintain a strong understanding of the competitive landscape and industry trends in sales incentive compensation programs.
- Analyze sales compensation attainment on an ongoing basis and drive insights
Qualifications
- Proven experience in Sales Incentive Compensation design, implementation, and management across an enterprise level corporation, preferably in the technology industry.
- Strong analytical skills and ability to use data to make informed decisions.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Understanding of legal and regulatory requirements related to sales compensation programs.
- Ability to manage multiple projects and prioritize work in a fast-paced, deadline-driven environment.
- Thrive on change - Commerce is always evolving, Shopify is ever-changing, and change is constant.
- You love your craft - You have a demonstrated ability to work with data and ambiguity and use your experience to drive valuable insights
- You want to have an impact; be involved and do something incredible!
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.
Director, Support & CX Engineering
Ben’s growth trajectory
2014-2016
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
2017-2019
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- Led a team as a dev manager
2020-2022
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering