Sales Concierge - Retail (Remote, EMEA)

Job post summary
Location EMEA
Team Sales and Account Management

About the role

Our growing team works directly with brands to develop their in-person commerce strategies — whether that is starting or expanding their brick & mortar operations, adopting in-store tech (like Shopify POS) that accelerates growth or supporting a temporary retail pop-up. We are merchant obsessed and driven in our goal to see entrepreneurs and brands selling in real life succeed!

We need exceptional folks that are driven and align with our mission to make commerce better for everyone. If you're excited about the possibility of helping us build the future of retail then keep reading!

Responsibilities: 

  • Asking the right questions; qualifying merchants via live web chat and phone inquiries regarding Shopify POS

  • You're the first point of contact; creating an incredible first impression with our merchants

  • Following Up; maintaining active engagement with new and existing leads through creative and personalized follow-up

  • Product Knowledge; staying up to date with all the new product features

  • Problem Solving; connecting inquiries to the appropriate members of the Shopify POS Sales Reps by conducting high-level qualifying conversations with prospective merchants

Requirements: 

  • Sales Software experience

  • Native (or near-native) German speaker. Fluency in English also mandatory

  • Be up to date with the world of technology

  • Be a highly motivated, driven and self-starting individual who can hit the ground running

  • Ability to thrive in a fast-paced and ambiguous environment

  • Strong process improvement skills to help develop the role as things change with the business

  • An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Sales Reps

Qualifications

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time. 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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