Sales Development Lead, Outbound (America's)

Job post summary
Location Americas
Team Sales and Account Management

About the role

The world has changed and we’re changing with it! Although our roots are in e-commerce, we are working with many of the world’s most innovative brands on the renaissance of online and in-person commerce, powered by Shopify technology. As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and support our merchants by going “digital by default” and as we build the future of commerce. 

In this role, you will help us build and scale a team of high performing outbound Sales Development Representatives. You will lead a highly visible and motivated team that generates leads and achieves individual, team and organizational quotas. You'll have the opportunity to build and create, and become a valuable contributor to the overall sales strategy to successfully align sales development objectives with regional objectives in a key market.

At Shopify, there is a unique opportunity for high-impact leaders to build a career with a company that will continually provide opportunities for growth. You will lead your team to exceed metrics, develop top talent, and  make a direct impact on our goals to make commerce better for everyone. 


You’ll need to have: 

  • You are ready to take on a management role or have previous experience managing a team of high performing reps and outbound experience

  • History of excellence in leading people

  • Fearless cold caller, (If you've never made cold calls this isn't the job for you)

  • Proven record of success in a SaaS or technology environment

  • Successful track record in high volume transactional sales

  • Highly organized and able to prioritize tasks for the team

  • Excellent presentation and listening skills

You'll be working on things like:

  • Hire, manage, and train a team of talented of reps to be hunters

  • Motivate individuals and team to exceed objectives through coaching, regular broadcast of results, and creative incentives

  • Build a winning culture by coaching and mentoring team members

  • Develop representatives into sales-ready candidates to ensure professional development and growth

  • Report on sales activity, call metrics and forecast to leadership

  • Identify and make recommendations for improvement in the areas of process, efficiency, and productivity


Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.


How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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