Sales Development Representative - Inbound, Japan
TELECOMMUTEAsia- Sales and Account Management
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
We are building a new sales team in Japan to help us drive our enterprise product Shopify Plus. You will be the first encounter for some of the most exciting Shopify and Shopify Plus merchants coming inbound from our marketing and partner efforts, to deliver an amazing merchant experience and grow our merchants in Japan. The Sales Development Representative is the front line of the Shopify Plus team - we provide the fastest and best first touch possible for all merchants entering our ecosystem. You will also have the exciting opportunity to assist in helping grow the Shopify Plus Sales approach in Japan, as well as being an advocate for the overall objective of increasing awareness for Shopify Plus in the country.
You’ll be working on things like:
Responding and completing high level qualification from live web chats, contact us pages, content and marketing events as well as many other lead sources used to generate interest in Shopify and Shopify Plus
Maintaining active engagement with new and existing leads through our CRM, Salesforce
Understanding our Customers unique business goals, needs, and challenges, helping them to determine the value of Shopify Plus for their business
Connect inquiries to the appropriate members of the Shopify Sales team by conducting high-level qualifying conversations with prospective Shopify Plus merchants
Collaborating on projects within the team and with other Shopify teams to deliver the highest level of merchant experience
Qualifications
You’ll need to have:
Native Japanese & English language skills at business level
Experience in Sales/Sales Development
Ability to multitask, prioritize, and manage time effectively
High energy and strong work ethic driving the teams and individual goals
The ability to work in a self-directed manner, navigating through a fast-paced and ambiguous environment
Excellent relationship, conversation, and influence skills
An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Sales Reps
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.
Director, Support & CX Engineering
Ben’s growth trajectory
2014-2016
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
2017-2019
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- Led a team as a dev manager
2020-2022
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering