Sales Development Representative (Remote, ANZ)

Job post summary
Location ANZ
Team Sales and Account Management

About the role

The Sales Development Representative is the front line of the Shopify team. We provide the fastest and best first touch possible for all merchants entering our ecosystem. You will be the first encounter for some of the most exciting Shopify and Shopify Plus merchants coming inbound from our lead generation efforts. All to help us win even more amazing merchants and give them the best experience.

You'll be working on things like:

  • Responding and completing high level qualification from live web chats, contact us pages, content and marketing events as well as many other lead sources used to generate interest in Shopify and Shopify Plus
  • Creating a positive and valuable first impression to merchants by providing an unrivalled merchant experience
  • Maintaining active engagement with new and existing leads through our CRM, Salesforce
  • Triage and connect inquiries to the appropriate members of the Shopify Sales Reps by conducting high-level qualifying conversations with prospective merchants
  • Contributing to building culture and upholding Shopify values in our growing APAC region
  • Liaising with your peers across the world in markets like North America and EMEA to refine process and consistently evolve the scope of the role
  • Working with your lead to up-skill in areas of profession and personal development including special personal projects to assist and impact the Sales Delivery team in APAC 


You’ll need to have: 

  • High-energy and have a positive attitude

  • 1-2 years+ Experience in Sales Development 

  • Merchant focused mentality

  • Demonstrate excellent written/verbal communication skills

  • Ability to multitask, prioritize, and manage time effectively

  • Be a highly motivated, driven and self-starting individual who can hit the ground running

  • Ability to thrive in a fast paced environment and be able to live in the grey

  • Strong process improvement skills to help develop the role as things change with the business

  • An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Sales Reps

  • Experience in outbound sales development beneficial

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you:

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet:

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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