About the role
About the Team
The EMEA Agency & Tech Partnerships team is Shopify’s key lever in the region to create value and scale in the market. We want to be the go-to partner of choice in commerce across EMEA. Every freelancer or agency CEO should say “I need to partner with Shopify!”. Every developer needs to think “I want build on Shopify!”, every merchant should think “Let’s ask a Shopify Partner!”. Following this team vision, we will attract and grow partners across the complex & diverse ecosystem to enable entrepreneurial success for their merchants.
About the Role
Shopify is in a unique position to help agencies to deliver on their clients’ digital transformation. We are looking for a Senior Agency Partner Manager with significant experience building long-term relationships and driving growth across new and existing High Value Partners.
You will be responsible for managing High Value Partners in UK and Ireland, supporting partners already in our Plus Partner program as well as identifying other potential partners that can be nurtured into our Plus Partner program.
Portfolio Strategic Planning (15% of time)
Define and execute on a strategic approach for managing and growing a portfolio of high value partners
Utilise data to inform your portfolio strategy and customise your support across different agency types
Ensure your portfolio partners continue to prosper (the today) while working in collaboration with the business to define and activate future plans (the tomorrow)
Define OKRs for your partner portfolio at the start of each quarter
Existing Agency Engagement (30% of time)
Define agency success initiatives at the start of each quarter
Align closely with enablement to ensure our agencies have the right knowledge and effective product adoption to be successful
Align with partner marketing on co-marketing initiatives for select agencies
Understand the business goals, strategic needs and partnership opportunities for each of your agencies.
Utilise data to keep track of partner performance and identify areas of focus for each partner
Work with your agencies to identify community engagement opportunities
Align with Sales and Merchant Success teams on specific merchant opportunities to ensure Partner is driving success
Scale our Plus Partner Program (20% of time)
Assess new potential Plus Partners to see if they meet the criteria of our Plus Program
Support the onboarding of new partners to our Plus Program
Develop partnership plans with new partners to ensure their success in this program
Regional Development (15% of time)
Work with your cross-functional colleagues in other Regional and Global teams on over-arching projects and deliverables that cater to the region mission
Adopt the Regional mission statement and business/operational plans by executing tactics within the region
Work with the global program on the adoption of global activities for the benefit of region and craft
Determine scalable approaches for how you execute your role, to benefit the team and program
Process & Operations (20% of time)
Ensure operational elements of the role are conducted on a weekly basis, including (but not exclusive to) regional data management, partner performance metrics, cross-department metrics, project plans, salesforce management, and agency case assignment
You have 6+ years experience in enterprise ecommerce, agency, holding co or partnerships.
You have a passion for agencies, partnerships, ecosystem, brands and ecommerce.
You excel at establishing and growing mutually beneficial business relationships.
You have an agile growth mindset and adapt well to a fast moving environment.
You understand the inner workings of digital and full-service agencies.
You're a self-starter, proactive, and able to handle uncertainty, while demonstrating your own initiative.
Experience working across multiple business units, comprised of many stakeholders and influencing factors
The ability to deliver on the tactical/admin side of the role (ex. data management, pitch development, project management)
Previous experience working for a service provider within the eCommerce space (preferably an agency), or experience managing agencies within a tech company
Established relationships within UK and Ireland with commerce agencies, technology providers, and other potential businesses that complement the commerce lifecycle
Closing date: Friday, April 15th at 11:59PM GMT.
Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
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