About the role
Shopify Plus is making enterprise commerce simple. Shopify Retail is changing the way in-person commerce is done, building the software and hardware that powers retail shops and in-person sellers. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify is helping power commerce for companies like Gymshark, Heinz, Lindt, Waterdrop, Nestle, Alessi, Polaroid or Remy Cointreau, and many more. We believe merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, building the tools and experiences for today’s leading brands - and this is where you come in…
As a Senior Launch Consultant, you specialize in onboarding the largest and fastest-growing merchants with the highest amount of complexity to Shopify Plus and Shopify Retail and help break down technical barriers to enable our sales, partners and merchant success teams to show how they can accelerate the growth of their business. We onboard merchants that require significant resources from us (time, knowledge, expertise, solutions consultations), in order to achieve a successful launch. These are high-value, high complexity merchants with accompanying high expectations of the service we provide. They require dedicated guidance to meet their extremely high expectations of the platform and the people who work on it.
You are a dedicated accountability partner, working directly with merchants and their technical teams to have high level ‘solutions-focused’ discussions about the Shopify platform and provide resources and guidance to help them successfully launch with Shopify Plus and Shopify Retail. This role is part technical consultant, account management and project management. As an expert generalist across the expanding Shopify platform and ecosystem, you educate merchants on commerce best practice, consult on their ecommerce technology stack and business objectives, and provide guidance on how to best leverage Shopify. You also advise on best practises around complex integrations and provide solutions to expedite their build time while setting them up for long-term success on our platform!
Due to the complex nature of these builds (technical, operational and organisational), these merchants expect a deep knowledge of the Shopify platform and ecosystem, and benefit from strong stakeholder management. These merchants’ organisations are typically challenging to navigate, with many different stakeholders involved including multiple solution providers and agencies at the same time.
It’s a challenging role, and an enormously rewarding one for the right person.
Be an expert generalist across the expanding Shopify platform and ecosystem; online store, Shopify Plus, Retail, Payments, Partner and App ecosystem, and more
Share learnings and best practises with the rest of the Launch Team, constantly iterating and improving the merchant experience and internal processes
As a technical leader within the team you must demonstrate strong aptitude in stakeholder management, multi-layered solutioning, systems thinking, and navigating complex relationships
Consult with merchants on novel and complex shop functionality and business system integrations
Work closely with Launch leadership to help inform decisions and drive constant improvements within the team. This includes mentorship, leading by example, taking ownership over issues, and helping to improve operations to deliver a great merchant experience
Manage a small but complex portfolio of merchants (10-15) and work with the merchants’ development teams and operations teams to help design solutions for them on the platform. Whilst you will not necessarily be building or implementing the solution, you will however be acting as a trusted advisor and expert generalist during the build
Build bi-directional relationships with a number of adjacent teams within Shopify including Production Engineering, Solution Engineering, Service Delivery, Sales, Merchant Success, Risk & Legal, Product teams, and many more
Provide technical consulting support and feedback to those teams
Up to 10% of time will be travelling for in-person meetings and events and may include international travel
Native/bilingual or full professional proficiency in English
Deep commerce knowledge of the UKI market and international markets
Experience working in an application ecosystem and integrating 3rd party technologies (ideally into the Shopify platform)
Experience working with enterprise SaaS applications
‘Solutions mindset’. Our largest and most complex merchants like to push the boundaries of commerce and will often build custom solutions within their architecture to help them get there
Strong time management and prioritisation skills to support a wide portfolio of merchants with multiple requests coming through at the same time, and the ability to re-prioritise on an ongoing basis
Strong verbal and written communication skills plus great video and in-person presence
Great troubleshooting & analytical skills combined with the desire and resourcefulness to tackle challenges head-on
Agile project management mindset. This is not a true project management role, but does share some skills with it, especially managing expectations and prioritising deliverables
Comfortable working from home in a company where everyone is a remote worker
Growth mindset that thrives on change in a dynamic environment. We evolve at a rapid pace and things change quickly!
Curious mind for how things work, what purpose they serve and why they exist
Affinity for helping and teaching others; including merchants, partners and colleagues
Deep desire for self improvement and exploring how you can become your best future self, and how that can create impact at Shopify
Previously built out and advised on technical solutions & integrations for ecommerce brands
Working knowledge of the Shopify API (REST and GraphQL)
Migrating large or complex data sets via CSV or API
Deep understanding of technical strategy as it relates to operating and growing a commerce business
Running your own business or building your own apps on Shopify. You know what it means to be an entrepreneur, and can empathise and share your learnings with our merchants
Familiarity with version control systems and development environments (git/Github is a plus)
Working with Liquid, the Shopify templating language. You won't need to make a theme but you should know how to make small changes and what's possible with our themes
Educating merchants on proper store setup (domains, redirects, product taxonomy, building collections, shipping, etc)
First-hand experience onboarding merchants onto retail POS systems
Consulting with merchants on interesting and complex shop functionality and business system integrations
Helping our merchants to convert their store ideas into real and actionable plans.
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encouraging everyone to apply.