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Senior Network Engineer

Job post summary
Specialty Internal Operations

About the role

At Shopify, we care deeply about our people. We want to create spaces that encourage Shopifolk to do their best work. Our Network Engineers collaborate with various teams in Internal Operations to create functional offices around the world. The team ensures we have a reliable internal network infrastructure so that Shopifolk are connected to the services they need. 

We’re looking for a Senior Network Engineer to join our team. In this role, you’ll help the Shopifolk on your team develop their craft and guide their technical skills growth. You’ll also maintain our internal network infrastructure and enhance our ability to prevent, detect, and respond to network performance issues by leading projects and collaborating with other teams and stakeholders.

You'll need to:

  • Have a passion for leading, supporting, and growing team members technically
  • Enjoy working in an ever changing, fast-paced environment
  • Take ownership when the stakes are high
  • Be comfortable working autonomously to get things done 
  • Have a solid knowledge of network protocols, services, standards, and their functionality
  • Be curious, proactive, and passionate about exploring the latest tech
  • Contribute to the design, implementation, and ongoing management of our infrastructure
  • Interface with other teams and project managers in the organization to provide advice, planning, and support
  • Be hands on with hardware rack and stack, configuration and testing
  • Have a passion for detail and analysis

It'd be great if you had experience with:

  • Managing projects
  • Working in a DevOps environment
  • Owning design projects to improve and redesign network infrastructure and services
  • OSX-based systems in a large scale network
  • Solid experience with IP protocols such as IPv4, IPv6, TCP, UDP, STP, ECMP, NHRP, etc
  • Experience maintaining network infrastructure and services (DNS, DHCP, Syslog, etc) and switching/routing (Aruba, Juniper, pfSense, VYOS)
  • Experience with Layer 3 Routing protocols such as OSPF, BGP, VRF, etc
  • Experience with stateful firewalls, non-stateful filtering, and packet inspection
  • Experience with VPNs (GRE, IPSec/SSL, OpenVPN), Wireless (802.1a/b/g/n), Multicast (PIM-SM, MSDP, IGMP)

You'll be working on things like:

  • Designing and maintaining wired and wireless networks for Shopify offices - this sometimes includes travel across Europe and Canada
  • Building relationships with Shopifolk all around the world to ensure a consistent user-friendly experience 
  • Monitoring infrastructure using open source tools like Icinga and Prometheus
  • Creating dashboards and graphing data collected from network devices like Grafana and DataDog
  • User support, network troubleshooting, and related issues
  • Collaborating on projects to improve and enhance our networks
  • Assisting the team with a ticketing system, project tracking tools, and on-call schedules
  • Realizing team goals in identifying the indicators of system usability and steps required to enhance performance
  • Determining time frames and schedules for maintenance tasks
  • Conducting quality control and performance analysis via tests and inspections of products, services, and processes
  • Learning and collaborating on automation projects using tools like Ansible
  • Exploring best practices to improve internal network services

We know that applying to a new role takes a lot of work and we truly value your time. Juste is looking forward to reading your application. 

Closing Date: December 9th at 9am CEST

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.