About the role
It’s an exciting time in commerce. Shopify has a unique opportunity to disrupt the enterprise commerce space, and Shopify’s agency partners are already proving this to be possible. The Senior Partner Enablement Manager, Italy is part of the EMEA Partnerships team. This role requires someone who is strategic and able to work cross functionally to ensure our agency partners are onboarded quickly and contributing to required revenue targets through technical, marketing, and sales enablement.
You are responsible for delivering the training, materials, and information to enable partners to be effective sellers. Typical duties include a mix of sales and technical enablement via live and recorded training, asset development, and process creation.
This is a unique opportunity to build out the partner enablement program in Italy, providing partners with the right content and the proper tools to build, sell and market with us.
You will have an understanding of our agency partners’ business models and support them in building the right skills to grow with Shopify. With your expertise in the learning craft, you understand the multiple approaches we need to consider and utilise. Learner centricity and partner experience is at the core of your thinking when you innovate, build and deliver. You will collaborate with stakeholders and team members to build best-in-class learning programs. You are a valued partner for the global partner enablement functions and infuse the EMEA perspective as needed.
You’ll work on initiatives like:
Become an expert on the platform, our product roadmap and best-practices, and our partner ecosystem and solutions.
Create, deliver, and drive adoption of partner enablement content across our partner network.
Assist in research efforts to identify enablement content and educational materials most needed by partners in Italy
Taking the global Partnership Program framework, and rolling it out to Italy to level-up agency partner performance.
Ensure there is a strong partner enablement piece to the GTM strategy of any project.
Being the conduit to the technical enablement team and ensuring our partners are technically enabled on the product and how to build on the platform.
Being the conduit to the partner marketing team, and ensuring our partners are equipped to adopt any programs we deliver to them.
Being the conduit to the product marketing team, and ensuring our partners are selling & adopting the product Shopify offers.
Receiving feedback from the Agency & Tech Partnerships team to understand how enablement programs and initiatives are impacting partner performance.
Produce and conduct Partner Training and Webinars that communicate our message in a timely fashion.
Ensure operational elements of the role are conducted on a regular basis, including (but not exclusive to) program monitoring and data analysis
Auditing partner scoring to identify challenges in development / growth opportunities.
Collaborate with global enablement teams to create and deliver impactful experiences to Partners in Italy.
5+ years experience working in or closely with sales enablement or partner enablement, marketing/program management, or product management.
Experience creating and managing learning programs and experiences. You can convincingly communicate the value added by your initiatives and programs.
Excellent project management and communication skills
Experience in building scalable training programs, both via e-learning and in-person
Able to think independently and consider cross-functional and downstream impacts
Possess a basic understanding of quantitative and qualitative data
Excels at addressing both small and large audiences in a live environment and hosting IRL as well as digital events.
Learner centricity and partner experience at the core of your way of working
Think, build and deliver learning experiences holistically, end to end
Experience in gaining insights from data to iterate and improve
Be a self-starter, proactive, and able to handle uncertainty, while demonstrating your own initiative
You’ve worked with high-growth teams and businesses.
Business fluency in Italian and English is required.
Closing date: Sunday, July 3rd at 11:59PM CEST.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
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