About the role
What you'll do:
- Respond to automated alerts and execute playbooks.
- Manage ongoing incidents, using your understanding of Shopify to involve the right teams and resolve as quickly as possible.
- Clean up the noise in our signals, ensuring we can get an understanding of the system and debug a problem easily.
- Set the standards with teams for building resilient, debuggable systems.
- Ensure we never fail for the same reason twice.
- Follow up each incident to ensure the appropriate action items are in place and prioritized.
- Help teams build tools to automate the toil of on call duties.
- You have experience handling on call shifts for mission critical systems.
- You have been responsible for the tools and processes used to debug and correct failures in those systems.
- You reject the idea that on call has to be a terrible, disruptive experience.
- You are a generalist developer who is comfortable with multiple languages such as C, Rust, Ruby, and Go.
- You have done hands-on development with cloud infrastructure (AWS, GCE, Azure, Kubernetes, Docker).
Nice to have but not neccessary:
- You have handled multiple on call shifts, and have navigated more than one incident through to the retrospective process.
- You have experience working with a variety of open-source software including nginx, redis, memcached and MySQL.
- You have familiarity with network and web protocols, from IP to HTTP.
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.
Interested, but not ready to apply?
Join the Shopify Talent Community to learn more about us, while you polish up your resume: https://www.shopify.com/careers/2021
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