About the role
As a Senior Solutions Engineer, you help break down technical barriers to enable our sales and partners team to show high growth, high volume, and complex merchants how they can accelerate the growth of their business with Shopify.
While we would prefer a candidate to be based in Singapore, this is a remote position available within APAC (AU,NZ,JP,SG) and will support merchants and our business growth in South East Asia and wider APAC. You will have the opportunity to engage directly with our merchants, their technical teams and our established partners to have high level ‘solutions-focused’ discussions around the Shopify platform.
This position will report into the APAC Solutions Engineering Lead.
Requirements for the role:
At least 5 years of experience in B2B pre-sales solutions engineering
An expert on Shopify and regional specific commerce applications, ecosystems, and integrations
Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
A desire to learn, master and teach our growing enterprise customers, partner agencies, and internal teams
Familiarity with version control systems
Familiarity with web APIs, middleware development, and front end development
Native or fluent in English, Mandarin a big plus.
Your responsibilities will include:
Providing support to our sales and partner teams through various channels
Working to help advise merchants (including their development partners) on technical solutions for the best business success on the platform.
Creating customized product demos and proof of concepts for use live or recorded virtual client demonstrations
Exploring creative ways to develop on the platform and answering inquiries about our APIs
Mentor and coach the sales team on technical aspects of Shopify
Be an advocate/trusted advisor for the merchant always by bringing your insights and knowledge to our product teams
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
How we hire
Not what you’re looking for?Check out these similar roles.
|Partner Solutions Engineer (Remote, Japan)||Sales and Account Management||Asia|
|Solutions Engineer (Remote, Japan)||Sales and Account Management||Asia|
|Sales Representative (Remote, Japan)||Sales and Account Management||Asia|
|Merchant Success Team Lead (Remote, Japan)||Sales and Account Management||Asia|
|Launch Engineer (Remote, Japan)||Sales and Account Management||Asia|
|Merchant Solutions Engineer (Remote, Japan)||Sales and Account Management||Asia|