Solutions Consultant (Remote, West Americas)

Job post summary
Location Americas
Team Sales and Account Management

About the role

The Solutions Consulting team engages with the largest established high-growth, high-volume Shopify Plus merchants to accelerate their growth and ensure their long-term success on the Shopify platform.

The Solutions Consultant role includes partnering with several internal teams (including Merchant Success, Solutions Engineering, Launch Engineering, and a variety of Product teams) to craft, create, and communicate solutions for merchants.

We are currently hiring for multiple teams and would like to know if you have experience in:

  • Influencing enterprise eCommerce technical solutions
  • Front-end development and website performance
  • ERP, OMS, IMS, CRM
  • Enterprise systems integrations and architecture

Your responsibilities:

  • Present technical solutions to help merchants achieve their business goals through one on one consultations
  • Translate a merchant’s complex business requirements into key business objectives to be actioned on with both technical and non-technical merchant stakeholders
  • Planning and executing engagements post-launch, collaborating closely with Merchant Success Managers and merchant stakeholders, remotely and/or on-site
  • Managing merchant and internal team’s expectations before, during, and after engagements through strong communications
  • Build relationships at multiple levels within a merchant’s organization to fully understand their business and approach to commerce
  • Providing ad-hoc technical and product guidance to the Merchant Success, Solutions Engineering, and Launch Engineering teams
  • Help shape Shopify’s best practices through experiencing industry trends first hand and communicating findings internally to product teams
  • Being hands-on with the Shopify platform, demonstrating the product as it relates to a merchant’s overall infrastructure
  • Staying up to date on the latest eCommerce trends and landscape
  • Creating and delivering high-impact presentations and write-ups to the fastest growing eCommerce businesses in the world

Qualifications

Bonus Experience:

Note: if some of this tech is new to you, that’s okay….

  • Experience integrating customer & order data between eCommerce platforms and OMS/WMS/ERP systems
  • Experience integrating product catalogue & inventory data between PIM/ERP/IMS systems and eCommerce platforms
  • Experience with website performance or front end development

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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