Solutions Engineer
TELECOMMUTEAmericas- Sales and Account Management
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
Alongside Sales, the Solutions Engineering team works directly with notable brands and high growth merchants to develop and expand their commerce strategies, from Online Direct-to-Consumer (DTC) to Business-to-Business (B2B), and Retail solutions. This is where you can come in…
As a Solutions Engineer, you’ll drive the technical solutioning for merchants, build Proof of Concepts, lead demonstrations and enable our sales and partners teams to show how merchants can accelerate the growth of their business with Shopify.
We are looking for Solutions Engineers across different segments of the business, such as:
- Retail
- Cross Sell
- Mid-Market
Projects, activities, and expectations of your role include:
- You’ll need to have solid Shopify product knowledge and be able to clearly demo and articulate the value and importance of Shopify
- Working to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies
- Engaging with clients through requirements discovery and strategic consulting sessions
- Creating customized product demos and proof of concepts for use during virtual or on-site client demonstrations
- Becoming an expert on Shopify’s application ecosystem and integrations
- Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends
- Mentoring, coaching and enabling the sales team on technical aspects of Shopify Plus and Shopify Point of Sale
- For Retail, you will also be liaising with Shopify’s Retail Product teams for insights, roadmaps and feedback
Qualifications
- Established record in Solutions engineering, working in a high velocity and fast paced sales environment. Ideal candidates would bring 2+ years of technical pre-sales background.
- Bonus- Shopify hands-on knowledge and/or e-commerce agency experience is a plus
- Solid understanding of Cloud-based technologies and SaaS fundamentals
- Hands-on skills of Front-End web development (HTML, JavaScript, CSS, Liquid)
- Bonus- Full stack/ web app development
- Strong API knowledge (REST and GraphQL) for enterprise integrations.
- Familiarity with version control systems (e.g., Github)
- Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
- A powerful video conference presence with confidence handling executive-level conversations
- Proven ability to demo and create sales assets (video recordings, slides, technical diagrams, proposals...) to emphasize the benefits of a technology product or service
- Proven ability to lead and manage multiple stakeholder relationships by managing and delegating tasks and responsibilities to both internal and external stakeholders
- For Retail:
- Proven experience in handling solutions engineering for larger accounts
- Deep understanding of technical strategy as it relates to operating and growing retail and online businesses
- Retail experience and knowledge of latest trends (omni-channel, loyalty, supply chain, logistics, B2B)
- Familiarity with Back-end ERP systems and integrations
Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job
Closing date: Tuesday, June 13th at 11:59PM EDT
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.
Director, Support & CX Engineering
Ben’s growth trajectory
2014-2016
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
2017-2019
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- Led a team as a dev manager
2020-2022
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering