About the role
Solution Engineering plays a key role in helping merchants to choose Shopify. In pre-sales, we build merchant confidence by acting as a technical business consultant. To get this done, we partner with the Sales team to drive the sales process. We understand business requirements and develop a technical sales strategy. We build product demos that help merchants visualize their future with Shopify and provide business value. The impact we make daily is in helping merchants simplify and grow their business. When we do this, we contribute to Shopify's mission of “making commerce better for everyone”.
Projects, activities, and expectations of your role include:
Working to help vet and close deals from a technical requirements perspective for both our Enterprise Sales team and development partners/agencies.
Engaging with enterprise clients through requirements discovery and strategic consulting sessions.
Become a Thought Leader when it comes to In-Store Commerce and provide best practices to our merchants.
Supporting other Solution Engineers on Large Omnichannel deals.
Creating customized product demos and proof of concepts for use during on-site or virtual client demonstrations.
Becoming an expert on Shopify’s application ecosystem and integrations.
Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends.
Mentoring and coaching the sales team and technical teams on technical aspects of Shopify Retail.
Strong business acumen and understanding of how businesses operate.
Good rhetorical skills and experience in engaging with Customers.
Solid understanding of Cloud-based technologies and SaaS fundamentals.
Ability to co-own the Sales Cycle together with the Sales Team.
Curiosity when engaging with various stakeholders and new technologies.
Deep understanding of technical strategy as it relates to operating and growing commerce businesses.
Demonstrate great solution selling - Through storytelling and solution demos, help merchants understand how Shopify solves challenges and visualize their future with Shopify.
Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
A great video conference presence with confidence handling executive-level conversations.
Experience in a retail setting, POS, inventory management or Shopify ecosystem.
Extensive experience in presales solutions engineering or consulting.
API knowledge (REST and GraphQL) for enterprise integrations.
eCommerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B).
Experience building business cases and communicating ROI.
Additional languages (French or Spanish).
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
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