Sr UX Researcher (Remote, Japan)シニア・ユーザー・リサーチャー(日本)

Job post summary
Team UX and Design

About the role

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you. At Shopify, we want to make commerce better for everyone, everywhere. Countries differ in many ways in terms of language, culture, and how people engage with commerce. We want to embrace these differences and make Shopify the right platform for all merchants, no matter where they are on the planet. Shopify has 1,000,000+ merchants in more than 175 different countries. We’re focussed on reducing the barriers of entry to entrepreneurship and scaling success by offering commerce solutions to small and medium-sized enterprises, as well as major brands like Simba, GymShark, Spotify, Emma Bridgewater, and Skinny Dip London. Making Shopify better for merchants around the world brings deeply interesting UX challenges across language, behaviours, currency & trade, and ultimately, culture. We’re on the lookout for people who are excited to work on hard problems at a global scale in a friendly and collaborative environment. If this sounds familiar, we’d love to hear from you.

As Senior UX Researcher in Japan on the International Growth team, you will be working remotely in Japan, you will have a special role in building understanding and empathy for merchants in APAC. You will help us build real connections with merchants, and bring these insights into product teams across Shopify. You will work with a multidisciplinary UX team of product designers, content strategists, user researchers, and front-end developers to deliver the best possible experience for our merchants around the world.

The UX Research team guides and informs the company towards designing and building better products and experiences for people using a variety of research methods. Researchers work with teams to incorporate people-centric thinking from problem definition to post-launch iteration. We ask thoughtful research questions, conduct contextual research, frame problems, synthesize insights, evaluate concepts and prototypes, and assist with launches and releases.

In addition to informing product and UX, we also work on broader internal initiatives to cultivate international merchant empathy throughout Shopify (e.g. remote merchant tours of Shopify stores, merchant Q&A panels).



世界175か国で100万人以上のマーチャントがShopifyを利用しています。起業の障壁を下げ、ビジネスの拡大を支援するコマースソリューションを提供することにShopifyは注力しており、中小規模の事業者だけでなく、Simba、GymShark、Spotify、Emma Bridgewater、Skinny Dip Londonのような大手ブランドにも採用されています。


 シニアUXリサーチャーは、International Growthチームに属し、アジア太平洋地域のマーチャントへの理解と共感を深めるという特別な役割を担います。Shopifyがマーチャントと真のつながりを築き、インサイトをあらゆる分野の製品開発に反映できるよう取り組みます。さらに、製品デザイナー、コンテンツストラテジスト、ユーザーリサーチャー、フロントエンドの開発者たちで構成される分野横断的なUXチームと連携し、世界中のShopifyマーチャントに最良のエクスペリエンスが提供できるよう努めることが求められます。



You should have 応募条件:

  • Proficient in Japanese and English at a business level.
  • Experience with field research in Japan, in a product development context. Hands-on experience scoping and prioritizing research questions, research planning, data gathering, analysis, summarizing, and sharing findings.
  • The ability to identify the best UX research methods and tools to use depending on project objectives and constraints.
  • Experience applying a range of research methods with creativity, scrappiness, and critical thinking.
  • Example research methods may include observations and in-depth interviewing, usability and accessibility testing, diary studies, card sorting, eye and click tracking, surveys.
  • Examples of projects where your research insights led to better-informed design decisions (e.g. to guide product roadmaps, strategy decisions).
  • Familiarity with combining qualitative and quantitative data.
  • The ability to clearly communicate insights and recommendations to different audiences.
  • Proven ability to build relationships between disciplines and cultivate collaboration, especially on distributed or remote teams.
  •  ビジネスレベルの日本語および英語。
  • プロダクト開発に関わる日本国内でのフィールドリサーチの経験。質問事項の策定と優先順位付け、リサーチ実施のプランニング、データ収集、調査結果の分析、要約および共有の実務経験。
  • プロジェクトの目的や制約に応じて、最適なUXリサーチ手法や使用すべきツールを特定できる能力。
  • 想像力、応用力、批判的思考を駆使し、さまざまなリサーチ手法を用いてきた経験。
  • 行動観察調査、デプスインタビュー、ユーザビリティテスト、アクセシビリティテスト、ダイアリースタディー、カードソーティング、アイトラッキング、クリックトラッキングなどの各種調査やアンケートの実施等の経験。 
  • 担当したリサーチで得られたインサイトが、プロダクトのデザインに関わる決定(プロダクトロードマップの構築や戦略的意思決定など)に意味のある影響を与えた経験。
  • 定性データと定量データを使い分ける能力。
  • インサイトや推奨事項を異なるオーディエンスに対して明確に伝える能力。
  • 異なる職種から構成されるチーム、特にさまざまな地域で働くメンバーから構成されるチームまたはリモート勤務のチームの中で働き、協力関係を構築してきた実績。

You'll be responsible for 職務内容:

  • Helping to define our product roadmap for APAC by understanding and advocating for international merchant needs across language, culture, and local commerce behaviours. While we may share the platform, merchant needs vary greatly around the world.
  • Obtain insights for our team to build new products around international requirements, to serve merchants in new ways on the Shopify platform. We know that language, payments, and shipping products can function fundamentally differently around the world - we need you to help us consider the breadth and depth of these challenges and provide simple, scalable experiences. This may include travel and conducting field research on the ground in-market.
  • Articulating research questions and priorities with multiple teams and using a range of research methods to answer those questions.
  • Collaborating closely with various teams (Product, Design, Culture, Data, etc.) to help make better decisions around culture, collaboration, tools, and product roadmaps.
  • Working with the team to enable the UX Research practice at Shopify to confidently incorporate an international perspective into their work.
  • 言語、文化、現地の商慣習に関するマーチャントのニーズを理解し、整理することを通じて、アジア太平洋地域向けのプロダクトロードマップの策定を助ける。Shopifyというプラットフォームは共通ですが、マーチャントのニーズは世界中で多岐にわたります。
  • 開発チームが現地の要件を満たす新製品を構築し、Shopifyプラットフォーム上でマーチャントに新たなサービスを提供することを可能にするインサイトを取得する。言語、決済方法、商品の配送は、世界中で根本的に異なるため、シニアUXリサーチャーはShopifyがこのような課題の幅広さと奥深さに対応し、シンプルかつ拡張可能なエクスペリエンスを提供できるようにすることが求められます。そのため、業務には現地への出張や市場のフィールドリサーチが含まれることがあります。
  • 複数のチームに働きかけながらリサーチの質問事項や優先順位を明確にし、それらの回答を得るために多様なリサーチ手法を活用する。
  • さまざまなチーム(プロダクト、デザイン、カルチャー、データなど)と緊密に連携し、文化、コラボレーション、ツール、製品ロードマップなどに関するより望ましい意思決定が行えるよう支援する。
  • 確固たるグローバルな視点を開発業務に組み込めるよう、チームと協力してShopify内でUXリサーチを実践できるようにする。 

Shopify can offer Shopifyが提供するもの:

  • A culture of trust and ownership.
  • An international workplace culture.
  • Flexible location within +/- 2 hours of the JST time zone.
  • Flexible work hours and a competitive compensation package (including equity, benefits, and perks)Benefit from a lifestyle spending account - a budget you can spend on a variety of things  to help your life run smoothly, including wellness, transportation, and family care related expenses.
  • Plentiful professional growth opportunities, such as conferences, training courses of your choice, books, business trips, etc.
  • The best tech needed for your job
  • 信頼と当事者意識の浸透した文化
  • 国際的な企業文化
  • 柔軟な勤務地(日本標準時より時差2時間以内のタイムゾーン)
  • 柔軟な勤務時間と魅力的な給与パッケージ(エクイティ、福利厚生など)
  • ライフスタイル経費(ウェルネス費、交通費、家族にかかる費用など、生活を滞りなく送るために必要なさまざまな出費に充当可能)
  • 豊富なキャリア形成の機会(希望のシンポジウムやトレーニングへの参加、書籍、出張など)
  • 職務に必要な最高レベルのテクノロジー

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. Regardless of the outcome of your application we will strive to provide an update to you within 3 weeks of your application submission.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.

Interested, but not ready to apply?

Join the Shopify Talent Community for external candidates to learn more about Shopify by clicking here