About the role
At Shopify, Humans are the lifeline of the company. Our various teams help keep our employees supported, compensated, growing and learning, so that they can perform to the best of their ability. We, the Talent team, keep the pulse of the organization and continue to strengthen from within by building the Shopify environment.
We’re looking for someone special to join the Talent Support Operations team as a Talent Coordination Lead in the EMEA and/or APAC region. Our Talent Support Operations team impacts those memorable moments in a candidate and employee journey at Shopify. From reach outs to shortlist, how and when they receive their job offer, day-to-day questions supporting them through constant change and iteration, all the way through to their last day at Shopify. Our mission is to deliver a human-centered, consistent candidate, employee and Talent experience so Shopify can continue to grow and make commerce better for everyone.
As a Talent Coordination Lead EMEA/APAC, you will provide leadership, guidance, and empowerment to Talent Systems Coordination and Employee Support Coordination teams. Shopify is growing quickly across many regions and with multiple entities. You will lead our coordination teams emphasizing a caring, efficient and localized approach to supporting all employees with any Talent-related questions they have or support they need.
In this role you’ll be:
Providing leadership and direction to a team of Talent System Coordinators and Employee Support Coordinators based in the EMEA & APAC regions who are responsible for supporting system changes, implementing process improvements, front line support for employees (ie: slack, email, helpdesk, office hours), ensuring data integrity in our systems, maintaining quality and accessibility of Talent-facing knowledge and more!
Developing, implementing and continuously improving policies, procedures and workflow processes necessary for talent service requests and needs
Providing guidance on complex matters relating to system changes and employee support
Being the main point of contact for entity setup work related to Talent Support Operations.
Committing to ongoing feedback and career development for the team, providing mentorship to team members through 1:1s and helping them to set/stay focused on intended outcomes
Overseeing the quality and speed of the team’s output/work and ensuring overall team health
Ensuring effective and consistent use of tools and resources across the team
Helping to balance workload as different business and employee needs come up
Empowering the team to voice opinions, creating a continuous improvement mindset
Focusing on efficiency of process execution and continually asking AND answering the question, “How can we make this process better”?
Developing and maintaining strong relationships with other teams in Talent in order to continuously improve ways of working and tooling leveraged by the Talent Coordination team and the global Talent Support Operations team.
Deep understanding of Talent processes - including benefits, payroll, employment law as well as being able to pick up our internal processes quickly
Workday and/or other system administration experience is a must!
You are confident in your ability to have challenging conversations and provide feedback to peers and senior stakeholders
You have successfully led a team, helping direct reports reach their goals by providing feedback and direction
You’re a Pivot Master: you have the ability to really and truly multitask (Talent Coordination Leads are pulled in many different directions at once. Constantly)!
You are resourceful and comfortable with ambiguity (this almost never goes away in this role!) and can operate at a high level of self-direction and independence
Attention to detail is important to you and accuracy of data is a must!
You have the ability to get up to speed and figure out how complex things work, that may affect many people and groups
Strong stakeholder management and relationship-building skills
You are an over-communicator; people you work with have high trust in the output of your work and adherence to timelines
We are looking for people who not only thrive in change but are excited to be at the forefront and driving it, they have a passion for efficient processes, and a commitment to an amazing talent experience through innovation and automation.
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encouraging everyone to apply.
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