Support

Be yourself, grow your skills, and solve meaningful problems to help empower entrepreneurs around the world.

Jump to open roles in Customer Support 

Keep it real

It’s not just tech support, it’s people support. It won’t always be easy, but if you’re resourceful, ask questions, and enjoy having genuine human conversations, you may have just found your dream team.

Fernanda Publio — Shopify Support Advisor

“Shopify attracts individuals from all different backgrounds who come together with one common goal.”

Fernanda Publio — Shopify Support Advisor

Remote and in control

Remote work opportunities with Shopify make it possible to be part of a growing tech company, without relocating. Do fulfilling work, make a real impact, and own your role.

Job postings for Customer Support
Position Team Location
Support Advisor (Remote, New Zealand) Customer Support ANZ
Technical Writer - Merchant Facing (Remote, Canada) Customer Support Americas
Support Lead - Customer Support (Remote, Western United States) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Japan) Customer Support Asia
Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Japan) Customer Support Asia
Support Advisor (Remote, Western Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in German (Remote, Western Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Japan) Customer Support Asia
Bilingual Customer Service Specialist - Fluent in Chinese (Simplified & Mandarin) (Remote, Ireland) Customer Support EMEA
Overnight Support Advisor (Remote, Western Canada) Customer Support Americas
Overnight Support Advisor (Remote, Eastern Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in Chinese (Mandarin) (Remote, New Zealand) Customer Support New Zealand
Bilingual Customer Service Specialist - Fluent in Swedish (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Specialist - Fluent in Danish (Remote, Ireland) Customer Support Ireland
Bilingual Customer Service Specialist - Fluent in German (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Specialist - Fluent in French (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Specialist - Fluent in Chinese (Simplified & Mandarin) (Remote, Eastern Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in Danish (Remote, Eastern Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in German (Remote, Eastern Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in French (Remote, Eastern Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in Chinese (Simplified & Mandarin) (Remote, Western Canada) Customer Support Americas
Support Advisor (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Specialist - Fluent in Danish (Remote, Western Canada) Customer Support Canada
Bilingual Customer Service Specialist - Fluent in Swedish (Remote, Ireland) Customer Support Ireland
Bilingual Customer Service Specialist - Fluent in German (Remote, Lithuania) Customer Support Lithuania
Bilingual Customer Service Specialist - Fluent in German (Remote, Ireland) Customer Support Ireland
Bilingual Customer Service Specialist - Fluent in French (Remote, Ireland) Customer Support Ireland
Bilingual Customer Service Specialist - Fluent in German (Remote, Lithuania) Customer Support EMEA
Plus Support Specialist (Remote, New Zealand) Customer Support ANZ