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Customer Support

Get the freedom to solve real problems for real people and never stop learning.
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Keep it real

It’s not just tech support, it’s people support. It won’t always be easy, but if you’re resourceful, ask questions, and enjoy having genuine human conversations, you may have just found your dream team.

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Remote and in control

Remote work opportunities with Shopify make it possible to be part of a growing tech company, without relocating. Do fulfilling work, make a real impact, and own your role.

Explore roles in Customer Support

Job postings for Customer Support
Position Team Location
Support Advisor (Remote, New Zealand) Customer Support ANZ
Bilingual Customer Service Specialist - Fluent in Dutch (Remote, Ireland) Customer Support Ireland
Bilingual Customer Service Specialist - Fluent in Dutch (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Sapporo, Japan) Customer Support Asia
Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Okinawa, Japan) Customer Support Asia
Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Fukuoka, Japan) Customer Support Asia
Bilingual Customer Service Specialist - Fluent in Danish (Remote, Western Canada) Customer Support Canada
Bilingual Customer Service Specialist - Fluent in Danish (Remote, Eastern Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in Danish (Remote, Ireland) Customer Support Ireland
Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Japan) Customer Support Asia
Overnight Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Eastern Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in German (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Specialist - Fluent in French (Remote, Eastern Canada) Customer Support Americas
Bilingual Customer Service Specialist - Fluent in German (Remote, Ireland) Customer Support EMEA
Support Advisor (Remote, Melbourne, Australia) Customer Support ANZ
Support Advisor (Remote, Brisbane, Australia) Customer Support ANZ
Bilingual Customer Service Specialist - Fluent in Chinese (Mandarin) (Remote, Brisbane, Australia) Customer Support ANZ
Bilingual Customer Service Specialist - Fluent in Chinese (Mandarin) (Remote, Melbourne, Australia) Customer Support ANZ
Senior Lead, Customer Service (Remote, Japan) Customer Support Asia
Bilingual Customer Service Team Lead - Fluent in Chinese (Mandarin) (Remote, Brisbane, Australia) Customer Support Brisbane, Australia
(Non-remote)
Overnight Bilingual Customer Service Specialist - Fluent in Japanese (Remote, Western Canada) Customer Support Canada
Customer Service Team Lead - (Remote, Japan) Customer Support Asia
Bilingual Customer Service Specialist - Fluent in Italian (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Specialist - Fluent in French (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Specialist - Fluent in French (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service/Retail Specialist - Fluent in Italian (Remote, Ireland) Customer Support EMEA
Bilingual Customer Service Team Lead - Fluent in Chinese (Mandarin) (Remote, Singapore) Customer Support Asia
Bilingual Customer Service Specialist - Fluent in Spanish (Remote, Ireland) Customer Support EMEA
Lead, Vendor Performance (Remote, Canada) Customer Support Canada
Lead, Vendor Performance (Remote, APAC) Customer Support Asia
Lead, Vendor Performance (Remote, EMEA) Customer Support EMEA
Support Specialist - Merchant Solutions Sales (Remote, EMEA) Customer Support EMEA
Lead - Merchant Support Solutions Program (Remote, Canada) Customer Support Americas
Support Lead, Commercial Accelerator (Remote, Americas) Customer Support Americas
Support Advisor (Remote, Ireland) Customer Support EMEA
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