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UX Lead, Marketing Technology

Job post summary
Specialty UX and Design
Team User Experience

About the role

As a UX Lead on the Marketing Technology team you’ll be responsible for the overall quality and strategy of our merchant-focused marketing products, as well as growth and health of your team. You’ll lead a multidisciplinary team of designers, content strategists, user researchers, and front-end developers to create world class products that help our merchants build and run a sustainable business.

UX at Shopify

The UX team at Shopify is obsessed with enabling commerce and entrepreneurship at a global scale. By creating tools and resources that give everyone the chance to succeed, we make commerce better for everyone.

The UX team has a special role in building understanding and empathy for entrepreneurs. We believe in working close with our merchants to experiment and iterate on the products we build.

As a UX Lead, you’ll be expected to:

  • Work closely with product and engineering leads on the team to establish a vision for your area and help your team achieve it iteratively
  • Ship exceptionally high UX quality on your projects and establish clear definitions of quality
  • Be a thoughtful and deliberate communicator to manage context, expectations, and objectives across your team and stakeholders
  • Develop baseline knowledge in all our UX disciplines (content strategy, research, design, and front-end development) and deep expertise in your team’s problem area
  • Help your team grow the soft and hard skills they need to ship better workIdentify potential and make appropriate space for individuals to step up and grow
  • Work with other UX leads to build a cohesive product and robust design system
  • Anticipate staffing needs on your team and recruit for themIdentify people and technical challenges on your team as they arise and solve them

You'll need to have:

  • Demonstrated experience leading multidisciplinary UX teams to deliver high quality projects
  • Deep expertise in one or more of our UX disciplines with experience actively collaborating with team members and stakeholders outside your area
  • A holistic, user-focused approach to all your work
  • Passion for solving UX problems while wearing multiple hats and owning all facets of the process
  • Demonstrable experience working on marketing and growth focussed projects
  • Experience directly leading a team, including identifying the right expertise needed, assigning resources, recruiting new members and helping them grow

People you might work with:

  • Daniel Patricio, Senior Product Manager
  • Jen Chow, UX Lead
  • Veronica Wong, Product Designer
  • Kyle Galloway, Senior Engineering Lead
  • Lara Noell, Senior Front End Developer
  • Ryan Bigge, Senior Content Strategist
  • Verne Ho, Director of UX

How to apply

If you're interested in this position please click "Apply Now" and include a link to your portfolio/Dribbble/Behance/GitHub in the links section. Please make out your cover letter to Leah!

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