283 search results for “shopify plus”

How Smoke Cartel Used Shopify Plus to Launch 24/7 Live Chat & Slash Customer Service Response Times 93%

How Smoke Cartel Used Shopify Plus to Launch 24/7 Live Chat & Slash Customer Service Response Times 93%

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It's not just one flat tire ... 

But the digital equivalent of all four blowing out at once. 

Smoke Cartel was transitioning to a larger warehouse when their internet service was cut, employees unexpectedly quit, and the company had zero customer service for four days.

Angry customers piled up. And so did the request for refunds.

How did they turn it around, once again accelerate growth, and slash customer service response times from two days down to an hour?

Not only is Smoke Cartel revealing the tool they used to succeed, but also the one key integration she says you too can make to improve customer service and turbocharge growth ...

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Introducing the BuzzFeed Channel for Shopify

Introducing the BuzzFeed Channel for Shopify

BuzzFeed Shopify Channel

Shopify is partnering with BuzzFeed to make it easy to showcase your products to BuzzFeed’s editors.

The new BuzzFeed channel allows you to easily tag your products for BuzzFeed editors to search, find, and consider featuring in its campaigns, product lists and onsite content.

With its unique marketing style, BuzzFeed can help you reach its audience of over 200 million readers, potentially connecting you with new customers and boosting sales.

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Ecommerce Automation Software: 11 Shopify Flow Workflow Templates

Ecommerce Automation Software: 11 Shopify Flow Workflow Templates

Ecommerce Automation Software: 14 Shopify Flow Workflow Templates

It’s supposed to make your life easier … 

Reduce manual tasks, off-load repetitive processes, and save you time. 

Sadly, automation all too often adds to more complexity thanks to a steep learning curve. Worse, in ecommerce — because no platform has offered a built-in automation tool — you had to foot the bill to create your own. 

Then came Shopify Flow. After just two months, merchants have offloaded over 45 million decisions, allowing them to focus on growth, instead of time-consuming tasks. 

Today, we're making it even easier with the introduction workflow sharing: 11 downloadable templates (with even more on the way) that you can implement in minutes … to save you hours and even days. 

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Connectors for Shopify Flow: Automation Across Your Business Tools

Connectors for Shopify Flow: Automation Across Your Business Tools

Connectors for Shopify Flow: Automation Across Your Business Tools

Your business runs on a network of apps and services. 

Between the gaps of each one is a manual process to connect them. Some don’t play nice together, so you need to do the legwork to help them talk. But who has time for that? 

Introducing Connectors for Shopify Flow. Now, it’s easy to create automations across the tools you use every day to run your business. Start a workflow by an event triggered in one app, and end it with an action in another. 

Check out all the new, creative ways you can connect your apps and save time with downloadable templates from our favorite connectors. 

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13 Ecommerce Checkout Optimizations to Increase Conversions with Shopify Scripts

13 Ecommerce Checkout Optimizations to Increase Conversions with Shopify Scripts

This is a special guest post from Jake Olney, a front-end developer at Shopify Plus who built the Scripts you’ll see in the post below. 

The checkout is the store’s most critical moment. It’s the gateway to a smooth customer experience and importantly, store conversions.

Consumers are drawn to, and will reward with their loyalty, convenience. Executing on this, in part, means optimizing the checkout. Embedding an array of easy-to-apply discounts, promotions, and fulfillment options in your checkout shows customers you care when it matters most. 

One of the easiest ways to do this is with Shopify Scripts, small pieces of code that you can copy and paste to optimize and automate the cart and checkout, like:

We’re seeing top-performing brands use Shopify Scripts to optimize and automate their ecommerce checkouts in creative ways. Since social distancing rules were enacted, Plus brands have created 27,000 discount codes. 

Not only can these optimizations help you deliver a generous and memorable customer experience when customers need it most, but they can also help you reduce cart abandonment and lift conversions once the pandemic subsides. 

Below are 13 discount, gift, and shipping optimizations you can use year-round:

#1. Buy one, give one bundle

Allbirds, a New Zealand sustainable shoe brand, creatively adapted the popular buy one, get one promotional concept into a buy one, give one opportunity for customers to support the healthcare community. The company is allowing customers to bundle any shoe purchase with a donation to a healthcare professional.

When checking out with an eligible pair of shoes, a donated pair is automatically added to the customer’s cart. The customer sees both the pair they’re purchasing for themselves and the pair being donated to a healthcare professional:

donation in checkout

Even if customers aren’t buying a pair for themselves, Allbirds makes it easy to make a monetary donation which results in Allbirds automatically sending a pair of shoes to a frontline healthcare professional. The company says it has donated $500,000 in footwear to the healthcare community.

You can adapt the original buy one, get one free script below:

Shopify script

Buy one get one (Discount)

#2. Free gift or discount with purchase

Chubbies, a lifestyle apparel brand uses a technique known as tiered pricing for bulk discounts. In addition to telling a consumer how much money they have to spend to qualify for a free gift or discount, Chubbies dangles discounts and gifts based on the number of items customers are willing to purchase. 

The company combines a free gift alongside multiple discount “thresholds” including:

  • Buy two swim trunks and get $10 off
  • Buy two collared shirts and get $15 off
  • Buy a swim trunk and casual short and get $10 off

Chubbies also offers gifts for spending a certain amount of money. It allows buyers to unlock tiered discounts at different monetary levels. This encourages customers to add a new item to their cart:

  • Spend $99 and unlock a free Chubbies hat
  • Spend $125 and unlock a free long-sleeve Chubbies shirt
  • Spend $150 and unlock a free pair of shorts

Importantly, the gift or discount available to the customer qualifies for based on what they’ve added to their cart is automatically selected. The discount is automatically calculated as well:

free gift with purchase

Shopify script

Free gift with purchase

#3. Choose your own discount

Vessi Footwear, which sells stylish waterproof sneakers, offered customers a “choose what you pay” promotion to simultaneously provide customers with a discount and frontline healthcare workers with much needed personal protective equipment (PPE). 

Here’s how it worked: Vessi allowed customers to pay full price, take 30% off, or take 40% off their orders. Each selection corresponded to a different donation amount and thus the number of surgical masks that could be purchased for frontline workers. The more a customer paid, the greater the donation:

In just two weeks, Vessi and more than 30,000 customers raised enough money to purchase 400,000 masks for healthcare workers in the U.S. and Canada. “We’re incredibly proud of the thriving community we’ve grown and the initiative they’ve taken to make a difference by giving back, says Vessi’s Director of Digital Marketing Gabriel Scaglia Dias. “The positive comments and stories we receive from these initiatives make it all worthwhile.”

vessi donation

The initiative came about after Vessi asked its community for feedback on charitable initiatives. In doing so, Vessi realized its customers knew how to help their communities better than any company might. It’s why the company launched the Vessi Community Fund, which allows customers to pay-it-forward by making donations to the Vessi Fund when they checkout.

Vessi’s goal is to dip into the fund and allocate $1,000 a day to ten heroes who are giving back to their communities. While many of the projects being considered are coronavirus-related, expect Vessi and its community to partner with those doing good anywhere.

“The Vessi Community Fund projects are extremely heartwarming to read and support,” says Scaglia Dias. “Our community is giving back in ways we could have never thought of; from painting murals, making masks, 3D printing PPE, to donating groceries. We hope that the positive effects stemming from these small initiatives, acts of kindness will extend beyond Vessi and throughout our society.”

While the two aforementioned initiatives were based on promotional codes and required no automation, Vessi relies on Shopify Scripts in many of its campaigns. For instance, Vessi has scripts running in the background to block discounts from gift cards as well as providing a BOGO discount if the customer buys a shoes-and-laces combination.

View the following to learn how to create checkout discounts:

Automatic discounts

Creating automatic discounts

#4. First time customer or new subscriber discount

It takes a visitor about 13 milliseconds to judge your site, so give the first-timers a chance to get a deal. A quick discount, like 20% off the least expensive item, is a great way to entice and conclude a purchase, but you’ve got to get that customer through the checkout.

Bombas, a premium sock brand, entices first-time shoppers to become customers with a pop-up that promises a special discount code. Plus, this strategy also ensures they capture a shopper’s email for future marketing.

Bombas email opt-in

Likewise, SkinnyMe Tea offered a 5% discount and a free eating plan to anyone who gave their email address, and their email opt-ins increased by 758%.

Skinnyme email opt-in

Discount codes

Creating discount codes

#5. Tiered pricing for bulk purchases

Scripts give shoppers an incentive to purchase multiples of the same product and increase average order size, creating the strange sensation of simultaneous spending and saving.

For example, depending on your margins, you might implement something like this:

  • 5% off for 10-19
  • 10% off for 20-29
  • 20% off for 30+

Greats, a premium sneaker brand, uses a similar script to display a very visible discount as customers increase the quantities to their cart, making it clear that the larger purchase offers increased savings.

greats

 

Shopify script

Tiered discount by quantity 

#6. Tiered discount by spending thresholds

Similar to the previous script, this script allows buyers to unlock tiered discounts at different monetary levels. This encourages customers to add a new item to their cart to close the gap. Brooklinen uses a version of this Script to combine a free gift alongside three discount “thresholds”:

  • Spend $250 and get $50 off
  • Spend $500 and get $100 off
  • Spend $800 and get $200 off

brooklinen spending threshold

Shopify script

Tiered cart discount by spend

#7. Disallow discount codes for sitewide sale

Stack discount codes can hurt profit margins. It’s crucial to protect your business amidst promotions and ensure that discount codes don’t run recklessly alongside sitewide sales. Think especially of Pura Vida Bracelets’ 50% off Black Friday, Cyber Monday extravaganza.

Shopify script

Disable discount codes

#8. Auto-select default payment method

Abandoned carts exist all over the internet, and are left there by people who just couldn’t pull the trigger. Not to worry—you can customize your checkout to show your customers’ most relevant payment methods:

Urban Planet’s mobile checkout begins with offering shoppers a choice between PayPal, logging into their account, or utilizing Shop Pay.

reorder payment gateway

Shopify script

Reorder payment gateways

#9. Be transparent about shipping costs upfront

According to Statista, 56% of shoppers say they abandon their carts because of unexpected costs. In fact, it’s the top reason why shoppers abandon carts—when they encounter higher than expected shipping charges or unanticipated processing fees or taxes or automatic cross-sells.

Precalculate shipping costs at checkout with the Script below, or consider adding a shipping estimate or calculator on product pages with apps like Estimated Shipping Cost.

shipping cost on product page

Image from Business 2 Community

Shopify Plus comes with pre-built custom calculated shipping rates for different carriers shown at the checkout. Depending on your Shopify plan, you’ll be eligible for reduced rates from USPS, UPS, DHL Express, and Canada Post.

#10. Local delivery

Tealeaves, a Canadian provider of master blended organic tea, offers its community a special local delivery option that’s only available to customers in the greater Vancouver area. If the customer’s zip or postal code doesn’t match the list of postal codes in the script, it’s hidden.

Based on this script, you could offer customers near your headquarters or warehouse delivery options like a guaranteed 1-day delivery or even a bike delivery. Neither of these selections would be visible for buyers outside the designated postal or zip code.

Feel free to use this script to create local delivery options that meet your needs: 

Shopify script

Show rates for a specific zip code, province or country

#11. Click and collect

Since stay-at-home orders were implemented, click and collect, including curbside pickup, increased 62%. Staples, a multichannel office supplies retailer, is well-positioned to take advantage of the accelerated trend toward click and collect. While the company is urging customers to stay home and rely on free delivery, it’s also offering contactless curbside pickup for most items.

If a customer is checking out on Staples.ca and is in close proximity to a retail store, they'll see the option to have their order fulfilled at a nearby location. They’ll even see an estimate of when the order will be ready for pick up.

staples-click and collect

Setting up click and collect

Set up click and collect (buy online, pick up in-store)

#12. Free standard shipping for VIP customers

Being part of a club can have its benefits, and while your company might not be Amazon Prime yet, you can certainly take a chapter from their book. Invite shoppers to join your community, and reward them with incentives like free shipping on items. You could also do an “item of the month” subscription service.

CandyClub, a subscription box brand, offers specific subscription packages with different monthly lengths, products, and pricing.

candy club subscription

Shopify script

Discount rate by customer tag

#13. Calculate value added tax (VAT) rates in Europe

Nanoleaf’s customers were understandably upset when they were slapped with taxes after they already paid for their products.

Their Shopify Script allows the company to set up international storefronts that let customers check out in their own currencies, and offered local deliveries that were faster and cheaper than their previous international providers.

nanoleaf vat tax

Shopify script

VAT Script

Hidden fees or taxes sour the experience. These unexpected costs ruin the buyer’s experience, making it less likely that they come back. That’s why it’s crucial to be able to show a customer exactly what they’ll be paying, in their own currency and taxes, in order to deliver some transparency and build trust.

Additional ecommerce checkout resources

For more guidance, take a look at how to:

Optimizing your ecommerce checkout

It’s not clear if or how COVID-19 will permanently change consumer behavior. Offering discounts and promotions when millions are unemployed is a no brainer. However, discounting in a post-COVID-19 world requires more data and judgment.

How price-sensitive are your customers? What discount would they respond to—or do they care about saving money? If they’re loyal to your brand, do they care more about exclusive free gifts than price? If you’re not sure, that’s okay—make an educated guess, and consider this the first test as a way to validate that guess.

Also, a promotion is only as good as it is communicated clearly. Running too many promotions at once can confuse customers as they decide on the best one to choose (or try to learn about all of them!). 

As a rule of thumb, especially at the beginning, I’d recommend only running a couple of different scripts at the same time. This means you can test different discounting strategies, but really focus on communicating them to your customers and seeing which work. It’s common to have one script running all the time, and then an extra promo to new customers or a sitewide discount.

I hope you use Shopify Scripts to the fullest! It’s a great tool to drive conversions, attract new customers, and retain old ones during a global pandemic and long after.

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Shopify Flow Monitoring and Workflow Updates: New Ways to Automate

Shopify Flow Monitoring and Workflow Updates: New Ways to Automate

Good to Great isn’t just a best-selling book. 

It’s also a perfect way to describe how Shopify Plus is constantly improving upon products already helping brands like yours grow faster. 

If you’re using Shopify Flow to put aspects of your business on autopilot you've already positioned yourself to save hundreds of hours a year, accelerate sales, and to do more with less. 

Today, we’re proud to announce several key innovations that will allow you to do even more with Flow and scale faster … 

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How a UK Ecommerce Company Partnered With Shopify to Expand Internationally

How a UK Ecommerce Company Partnered With Shopify to Expand Internationally

Want to sell worldwide?

Remember your first web site?

Regardless of whether you're laughing, crying, or still using pieces of it today, you know how traumatic it can be switching platforms.

No one knows this better than black + blum, a London-based ecommerce company that designs and sells homeware products. Before the company replatformed with Shopify Plus,  the company went with an ecommerce provider that promised the moon but delivered much less.

Almost overnight, black + blum's sales were cut in half.

It could've been the end of a dream, not to mention the downfall of two really talented designers.

Today though, black + blum is thriving and wants to let you in on a secret it says can help you quickly begin selling your products globally...

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Take the Guesswork Out of Ecommerce Automation with New Shopify Flow Templates

Take the Guesswork Out of Ecommerce Automation with New Shopify Flow Templates

Ecommerce automation can be a game-changer for successful yet time-starved business owners — helping you streamline your work and reallocate resources to focus on growth. But knowing what to automate or how to do it can be daunting.

The team at Shopify Plus has taken that burden off your plate by creating a library of pre-made workflow templates in Shopify Flow — enabling you to start implementing automation on your store in ten seconds or less.

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Introducing Shopify Shipping Scripts: Innovative Shipping Customizations To Grow Your Business

Introducing Shopify Shipping Scripts: Innovative Shipping Customizations To Grow Your Business

Introducing Shipping Scripts

What if you had the power to create your own in-house shipping guru…

An expert who could look into every customer’s cart and identify which products can be shipped via certain carriers- and those that cannot - based on specific SKUs to certain zip codes, regions, or countries?

Even better, what if all of it was automated?

Imagine your own shipping impresario working around the clock to make sure you automatically ship the right product through the appropriate third party in the most efficient and margin-boosting way possible while simultaneously improving the customer experience.

The ability to ship in this manner is no longer a dream…

 

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