The future of commerce is here

There’s a shift happening in the world of commerce. Discover the most important trends impacting the industry in 2021 and beyond.

Download Report
Future of Commerce 2021

Cracking the code for 2021

We unlocked five predictions using data from 1,700,000+ merchants and survey insights from consumers around the world. This report is your guide to a new era of commerce.

Forecasting for the future

The report gives you:

  • Predictions about the way consumers will shop and buy in the future.

  • Emerging trends that will change the way merchants start, grow, and run their businesses.

  • Insights from all angles: from offline to online, independent retailers to marketplaces, and everything in between.

Our methodology

This report is based on an online survey of more than 10,000 consumers in 11 countries conducted in September 2020, as well as extensive global Shopify sales data from January 2018 to September 2020. Certain sections of the report about business and consumer banking are based on two sources: an online survey of 950 Shopify merchants in the US from September 2020, and an online survey of 1,000 consumers in the US conducted in December 2019.

Download Report