Hero CommerceConnect is an experience-led solution created for the connected shopper era. Hero brings strategic clarity, creative inspiration, performance, and technical know-how to help retailers, manufacturers, and brands implement winning commerce capabilities across the entire buyer journey and all digital commerce channels, including online retailers, DTC, and social platforms.
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CX Can’t Be Fixed with Technology Alone
The current landscape is precarious for those hamstrung by the status quo, and that pressure comes from both the top down and the bottom up. From above, colossal brands are leveraging their diversity, capital and market share to innovate rapidly.
3 Common Mistakes and How to Avoid Them
Here we examine three common mistakes brands make when trying to deploy innovative customer experience technology, and suggestions on how to avoid them.