Start your free trial, then enjoy 3 months of Shopify for ₹20/month when you sign up for a monthly Basic or Starter plan.
If you are reporting an issue with a Store, use the Report a Merchant form instead.
Shopify is committed to ensuring that every Partner within our Ecosystem is reliable and adhering to our quality and security standards. If you encounter a Shopify Partner that you suspect is not acting in accordance with our Partner Program Agreement or API License and Terms of Use, submit a report.
The Partner Program Agreement (PPA) describes how we govern our Partner Ecosystem, including the kinds of activities that are prohibited for Partners. Anyone who signs up for a Partner Account, uses the Partner Platform or participates in any Partner Program activities is automatically bound by the PPA, and all Shopify Partners agree to comply with the PPA.
The API License and Terms of Use (API Terms) describes how Shopify’s APIs may be accessed and used. This would include both Merchants and Partners and anyone else that engages with our APIs. By using our API, our Partners and Merchants agree to comply with the API License and Terms of Use.
All reviews should be unbiased, useful, and trustworthy. Partners may not solicit or permit reviews that are fake, incentivized, or misleading as outlined in section C.2.1 (Unauthorized and Prohibited Developer Activities) of our Partner Program Agreement. Additional information about managing app reviews in the Shopify App Store can be found here.
Partners must comply with industry standards when accessing Merchant Data as outlined in section A.9.14 (Industry Standards) of our Partner Program Agreement. This means the Partner must only use and keep Merchant Data for as long as necessary to provide services to the Merchant, and will not share, sell, disclose or otherwise provide such information to any third party.
Partners may only access Merchant Stores using the permitted tools as outlined in section A.2.5 (Other Partner Terms) in our Partner Program Agreement. It is prohibited to add malicious content or delete, copy, or download Merchant Data without consent.
Partners must comply with all applicable marketing laws as outlined in section A.2.1 (Marketing Activities) in our Partner Program Agreement. This includes impersonating Shopify, making false or misleading statements about Shopify, engaging in illegal or aggressive marketing techniques such as “spamming”, and emailing Merchants without consent.
Partners may not engage in any prohibited activity as outlined in our Partner Program Agreement. This includes, but is not limited to: discrimination, harassment, hateful content, illegal activity, malicious and deceptive practices, etc.
Partners may not copy, duplicate, transfer, or sell a purchased theme used for one Merchant’s store to any other Merchant’s store on Shopify or elsewhere, as outlined in section A.2.1.4 (Marketing Activities) of our Partner Program Agreement. This is intellectual property infringement and puts merchants at legal risk of receiving a DMCA takedown notice.
Please provide your contact information below. Note that your information is only used to contact you if more details are required for the investigation and will not be shared with the Partner or any other individual involved in the report.
Shopify employees should submit reports through the Slack channel #partner-governance
Please include any applicable links to supporting materials (i.e. app store, theme store, or expert profile URL).
Please enter a valid URL.
Typing your name in the box below will act as your electronic signature.